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Intercom Announces New GPT-3.5 Enabled Features Within its Customer Service PlatformThe company has built one of the first practical and immediate applications of the latest AI technology for the customer service industry SAN FRANCISCO, Jan. 31, 2023 /PRNewswire/ -- Intercom, the leading customer service platform for internet businesses, today announced it has launched three new automation-first features built using OpenAI's GPT-3.5 technology, the same model that powers ChatGPT. Over one hundred customers are already using and testing the features within the Intercom Inbox and its Articles product in a limited Beta, with wider availability to come this year. "We believe the advances made in Large Language Models (LLM), spearheaded by OpenAI and that have manifested in ChatGPT, will be the most significant change the customer service industry has experienced in decades. It's a massive step towards a world where customer service is automation-first, a future we've been working towards for a few years," said Des Traynor, Co-founder and Chief Strategy Officer at Intercom. The new features include:
Intercom has long been at the forefront of building disruptive technology into its platform, starting with Resolution Bot, its hero AI-based product that debuted in 2018. With these new advancements in generative AI, Intercom will continue to experiment and shape the core technology to solve actual customer support team needs. "We have been following all of the projects in this area over the years, but as we experimented with the most recent GPT release, we realized we have crossed a perceptual cliff here, and that a tectonic shift was beginning," said Traynor. "We quickly built and shipped many prototypes internally, ensuring we learned and iterated with each round of user feedback, and we've released our first wave of features based on GPT-3.5. We're excited to get this into the hands of our customers, but we're just scratching the surface of what's possible with this technology. We believe the capabilities won't just be point solutions, but will create a technology that will sit across our entire customer service platform. We're actively exploring what comes next." To learn more about the new features or sign up for the Beta waitlist, visit the website. Intercom will also host a webinar on Wednesday, March 1, at 9 a.m. PT about "How ChatGPT Will Shape The Future of Customer Service" with Bessemer Venture Partners. Click here to register for the event. About Intercom Intercom is a leading customer service platform that is redefining how businesses support their customers through powerful messaging and automation. Customer service teams from more than 25,000 global organizations, including Atlassian, Amazon and Lyft Business, rely on Intercom to deliver efficient and personal customer experiences at scale. Intercom is used to send over 500 million messages per month and enables interactions with over 600 million monthly active end users. Founded in 2011 and backed by leading venture capitalists, including Kleiner Perkins, Bessemer Venture Partners and Social Capital, Intercom is on a mission to make internet business personal. Media Contact: [email protected] View original content to download multimedia:https://www.prnewswire.com/news-releases/intercom-announces-new-gpt-3-5-enabled-features-within-its-customer-service-platform-301733799.html SOURCE Intercom, Inc. |