NETSCOUT Research Reveals that 75% of Enterprises Plan to Grow the Use of Unified Communications and Collaboration Platforms in 2023
NETSCOUT SYSTEMS, INC. (NASDAQ: NTCT), a leading provider of performance management, cybersecurity, and DDoS protection solutions, today released new research highlighting the ongoing importance of unified communication and collaboration (UC&C) platforms to the post-pandemic future of hybrid work.
In its third annual survey of 300 IT decision-makers at organizations with over $1 billion in revenue, NETSCOUT found that the vast majority (69%) increased the number of UC&C tools used, with 75% expected to support more platforms over the next 12 months. The need to take advantage of new features and functions (89%) or better support employee collaboration (67%) was cited most often in driving these decisions.
A majority (60%) of respondents say collaboration platforms, applications, and tools are critical to their organization's current work environment, compared with 49% last year - a more than 20% increase year-over-year.
Additional findings from the research include:
"Hybrid work models have added complexity to the UC&C platforms used by large enterprises and call centers," said Michael Szabados, chief operating officer, NETSCOUT. "They have become reliant on these platforms to keep their businesses running. To keep ahead of these challenges, NETSCOUT continually invests in its solutions to address complexity and provide visibility across multiple platforms to ensure the best quality user experience."
Using NETSCOUT nGenius Enterprise Performance Management, IT organizations can standardize operations around a single platform, foster greater productivity, address remote client edge blind spots, and minimize time to resolution as issues arise.
The survey was conducted in November 2022 among 300 IT decision-makers in the United States and Canada. Visit our website to download a PDF of the research findings or to learn more about our UC&C solutions.
NETSCOUT SYSTEMS, INC. (NASDAQ: NTCT) protects the connected world from cyberattacks and performance and availability disruptions through the company's unique visibility platform and solutions powered by its pioneering deep packet inspection at scale technology. NETSCOUT serves the world's largest enterprises, service providers, and public sector organizations. Learn more at www.netscout.com or follow @NETSCOUT on LinkedIn, Twitter, or Facebook.
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