Uber for Business Announces Integration with CDK Global, Driving Better Customer Experiences at Car Dealerships
SAN FRANCISCO, Jan. 24, 2023 (GLOBE NEWSWIRE) -- Uber for Business, Uber’s global enterprise platform for managing business rides, meals, and deliveries, today announced an integration with CDK Global, a leading automotive retail software provider. The integration allows dealerships to request rides with Uber on behalf of guests and customers directly within CDK Hailer, including rides for customers returning home or to the office after dropping their car off for service at a dealership. With Uber for Business, CDK’s clients can create a seamless experience for customers, business guests, or whoever is on the move.
According to Accenture, almost half of car buyers think about changing their automotive brand after a company fails to deliver a relevant customer experience. For dealerships, each and every touchpoint with a customer—from purchasing a car, to an oil change, to receiving a loaner car during repairs—is important and has a direct impact on the dealership’s bottom line. In order to remain competitive amidst a digital pivot and higher consumer expectations, car dealers must prioritize an elevated experience for their clients.
With Uber for Business and CDK, dealerships can request rides for their customers to the shop to pick up their car after repairs or when they buy a new car. Dealers can also request rides for customers who need to get home or to their place of work while their car is in the shop. Many customers have shared that they prefer rideshare compared to shuttles or loaner vehicles, which could have long wait times, multiple stops, and limited availability.
The integration additionally enables dealerships to:
“At Uber for Business, we are redefining the automotive dealership experience for staff and customers,” said Susan Anderson, Global Head of Uber for Business. “We know dealers care about receiving high customer satisfaction index scores, saving time and resources, and increasing profitability. With Uber, it’s all possible. Plus, when you request a ride, you’re delivering an exceptional experience to your customers—one they won’t forget.”
“The intersection of mobility and technology is enabling new business opportunities for auto retailers to elevate the customer experience while streamlining service operations,” said Brian MacDonald, president and chief executive officer, CDK Global. “Our partnership with Uber for Business provides dealerships with the necessary tools for continued success in this mobile environment.”
Dealerships interested in leveraging Uber via Hailer can open Hailer through your “Service” application—no additional username and password is required. Once Uber with Hailer is launched through the “Repair Order” screen, customer information is automatically populated within Hailer, and a ride with Uber can be dispatched. Passengers need not have a smartphone or the Uber app to ride.
To take advantage of the integration, please visit CDK Hailer.
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