Call center AI market to grow by 18.83% Y-O-Y in 2023; Customer-centered solutions will drive growth -Technavio
NEW YORK, Jan. 23, 2023 /PRNewswire/ --
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In 2017, the call center AI market was valued at USD 947.32 million. From a regional perspective, North America held the largest market share, valued at USD 324.46 million. The call center AI market size is estimated to grow by USD 2,722.45 million from 2022 to 2027 at a CAGR of 22.42% according to Technavio.
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Call center AI market - Customer landscape
Call center AI market - Vendor insights
The growing competition in the market is compelling vendors to adopt various growth strategies such as promotional activities and spending on advertisements to improve the visibility of their services. Technavio report analyzes the market's competitive landscape and offers information on several market vendors including –
Call center AI market – Market dynamics
Major drivers –
Key challenges –
The call center AI market report provides critical information and factual data, with a qualitative and quantitative study of the market based on market drivers and limitations as well as future prospects.
What are the key data covered in this call center AI market report?
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The call center outsourcing market share in Europe is expected to increase by USD 3.73 billion from 2021 to 2026, and the market's growth momentum will accelerate at a CAGR of 3.53%. The increase in call center outsourcing by IT and telecom service providers is notably driving the call center outsourcing market growth in Europe, although factors such as shifting focus on developing countries as call center destinations may impede the market growth.
The call center software market share should rise by USD 11.67 billion from 2021 to 2025 at a CAGR of 16.35%. The increasing demand for the automation of contact center solutions is notably driving the call center software market growth, although factors such as increasing security threats and privacy concerns by adoption may impede the market growth.
Table of Contents:
1 Executive Summary
2 Market Landscape
3 Market Sizing
4 Historic Market Size
5 Five Forces Analysis
6 Market Segmentation by End-user
7 Market Segmentation by Channel
8 Customer Landscape
9 Geographic Landscape
10 Drivers, Challenges, and Trends
11 Vendor Landscape
12 Vendor Analysis
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