Call Center Outsourcing Market in Europe to Record a CAGR of 3.53%, Increase in Call Center Outsourcing by IT and Telecom Service Providers to Boost Market Growth - Technavio

NEW YORK, Sept. 20, 2022 /PRNewswire/ -- The "Call Center Outsourcing Market in Europe by End-user (IT and telecom, BFSI, healthcare, retail, and others) and Geography (UK, Germany, France, The Netherlands, and Rest of Europe) - Forecast and Analysis 2022-2026" report has been added to Technavio's offering. The potential growth difference for the call center outsourcing market size in Europe between 2021 and 2026 is USD 3.73 billion. To get the exact CAGR and the Y-O-Y growth rate, Request a FREE PDF Sample Report

• Market Driver: The increase in call center outsourcing by IT and telecom service providers is driving the growth of the market. Telecom vendors focus on objectives such as introducing new offerings, handling security issues, and catering to the growing demand for connectivity. These vendors benefit from outsourcing their customer services to BPO companies, as it allows them to manage cost pressures, optimize investments, and gain access to specialized resources. Advanced technologies have improved the productivity of business processes. AI enables the analysis and prioritization of customer queries, leading to quick resolutions. RPA technology improves customer services for telecom companies.
• Market Challenge: The shifting focus on developing countries as call center destinations will challenge the growth of the market during the forecast period. The cost of call center outsourcing services is high in Western Europe. Hence, international companies have shifted to Asia and South America. Many call center organizations have operations in countries such as India and the Philippines due to low operating costs. This shift will negatively impact the growth of the call center outsourcing market in Europe during the forecast period.

Technavio has identified key trends, drivers, and challenges in the market, which will help vendors improve their strategies to stay ahead of their competitors. View our FREE PDF Sample Report

The call center outsourcing market in Europe is segmented by end-user (IT and telecom, BFSI, healthcare, retail, and others) and geography (UK, Germany, France, The Netherlands, and Rest of Europe). The UK will be the leading region with 36% of the market's growth during the forecast period.

View our FREE PDF Sample Report for additional insights into the contribution of all the segments and regional opportunities in the report

The call center outsourcing market in Europe is fragmented. Vendors are deploying growth strategies such as M&A to compete in the market. The market is competitive and highly fragmented due to the presence of regional and international players. As global players are increasing their footprints in the market, the competition is expected to intensify. Established industry participants are adopting M&A strategies and entering into partnerships with other players to expand their product portfolio, enter emerging markets, and increase their market share.

• Alorica Inc.
• Atento SA
• Bertelsmann SE and Co. KGaA
• CIENCE Technologies
• Computer Generated Solutions Inc.
• Concentrix Corp.
• Conduent Inc.
• CustomerServ Ltd.
• DATAMARK Inc.
• Helpware Inc.
• LimiTless Technology Consultants LLC
• Sitel Group
• StarTek Inc.
• Sutherland Global Services Inc.
• TD SYNNEX Corp.
• Teleperformance SE
• TELUS Corp.
• Transcom Holding AB
• TTEC Holdings Inc.
• Webhelp

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Call Center Outsourcing Market by End-user and Geography - Forecast and Analysis 2022-2026: The call center outsourcing market share is expected to increase by USD 21.72 billion from 2021 to 2026.

Data-entry Outsourcing Services Market by End-user and Geography - Forecast and Analysis 2022-2026: The data-entry outsourcing services market share is expected to increase by USD 552.63 million from 2021 to 2026.

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1 Executive Summary

• 1.1 Market overview 
• Exhibit 01: Executive Summary – Chart on Market Overview
• Exhibit 02: Executive Summary – Data Table on Market Overview
• Exhibit 03: Executive Summary – Chart on Country Market Characteristics
• Exhibit 04: Executive Summary – Chart on Market by Geography
• Exhibit 05: Executive Summary – Chart on Market Segmentation by End-user
• Exhibit 06: Executive Summary – Chart on Incremental Growth
• Exhibit 07: Executive Summary – Data Table on Incremental Growth
• Exhibit 08: Executive Summary – Chart on Vendor Market Positioning

2 Market Landscape

• 2.1 Market ecosystem 
• Exhibit 09: Parent market
• Exhibit 10: Market Characteristics

3 Market Sizing

• 3.1 Market definition 
• Exhibit 11: Offerings of vendors included in the market definition

• 3.2 Market segment analysis 
• Exhibit 12: Market segments

• 3.3 Market size 2021

• 3.4 Market outlook: Forecast for 2021-2026 
• Exhibit 13: Chart on Europe - Market size and forecast 2021-2026 ($ million)
• Exhibit 14: Data Table on Regional - Market size and forecast 2021-2026 ($ million)
• Exhibit 15: Chart on Europe: Year-over-year growth 2021-2026 (%)
• Exhibit 16: Data Table on Regional - Market size and forecast 2021-2026 ($ million)

4 Five Forces Analysis

• 4.1 Five forces summary 
• Exhibit 17: Five forces analysis - Comparison between 2021 and 2026

• 4.2 Bargaining power of buyers 
• Exhibit 18: Chart on Bargaining power of buyers – Impact of key factors 2021 and 2026

• 4.3 Bargaining power of suppliers 
• Exhibit 19: Bargaining power of suppliers – Impact of key factors in 2021 and 2026

• 4.4 Threat of new entrants 
• Exhibit 20: Threat of new entrants – Impact of key factors in 2021 and 2026

• 4.5 Threat of substitutes 
• Exhibit 21: Threat of substitutes – Impact of key factors in 2021 and 2026

• 4.6 Threat of rivalry 
• Exhibit 22: Threat of rivalry – Impact of key factors in 2021 and 2026

• 4.7 Market condition 
• Exhibit 23: Chart on Market condition - Five forces 2021 and 2026

5 Market Segmentation by End-user

• 5.1 Market segments 
• Exhibit 24: Chart on End-user - Market share 2021-2026 (%)
• Exhibit 25: Data Table on End-user - Market share 2021-2026 (%)

• 5.2 Comparison by End-user 
• Exhibit 26: Chart on Comparison by End-user
• Exhibit 27: Data Table on Comparison by End-user

• 5.3 IT and telecom - Market size and forecast 2021-2026
• Exhibit 28: Chart on IT and telecom - Market size and forecast 2021-2026 ($ million)
• Exhibit 29: Data Table on IT and telecom - Market size and forecast 2021-2026 ($ million)
• Exhibit 30: Chart on IT and telecom - Year-over-year growth 2021-2026 (%)
• Exhibit 31: Data Table on IT and telecom - Year-over-year growth 2021-2026 (%)

• 5.4 BFSI - Market size and forecast 2021-2026 
• Exhibit 32: Chart on BFSI - Market size and forecast 2021-2026 ($ million)
• Exhibit 33: Data Table on BFSI - Market size and forecast 2021-2026 ($ million)
• Exhibit 34: Chart on BFSI - Year-over-year growth 2021-2026 (%)
• Exhibit 35: Data Table on BFSI - Year-over-year growth 2021-2026 (%)

• 5.5 Healthcare - Market size and forecast 2021-2026
• Exhibit 36: Chart on Healthcare - Market size and forecast 2021-2026 ($ million)
• Exhibit 37: Data Table on Healthcare - Market size and forecast 2021-2026 ($ million)
• Exhibit 38: Chart on Healthcare - Year-over-year growth 2021-2026 (%)
• Exhibit 39: Data Table on Healthcare - Year-over-year growth 2021-2026 (%)

• 5.6 Retail - Market size and forecast 2021-2026
• Exhibit 40: Chart on Retail - Market size and forecast 2021-2026 ($ million)
• Exhibit 41: Data Table on Retail - Market size and forecast 2021-2026 ($ million)
• Exhibit 42: Chart on Retail - Year-over-year growth 2021-2026 (%)
• Exhibit 43: Data Table on Retail - Year-over-year growth 2021-2026 (%)

• 5.7 Others - Market size and forecast 2021-2026
• Exhibit 44: Chart on Others - Market size and forecast 2021-2026 ($ million)
• Exhibit 45: Data Table on Others - Market size and forecast 2021-2026 ($ million)
• Exhibit 46: Chart on Others - Year-over-year growth 2021-2026 (%)
• Exhibit 47: Data Table on Others - Year-over-year growth 2021-2026 (%)

• 5.8 Market opportunity by End-user 
• Exhibit 48: Market opportunity by End-user ($ million)

6 Customer Landscape

• 6.1 Customer landscape overview 
• Exhibit 49: Analysis of price sensitivity, lifecycle, customer purchase basket, adoption rates, and purchase criteria

7 Geographic Landscape

• 7.1 Geographic segmentation 
• Exhibit 50: Chart on Market share by geography - 2021-2026 (%)
• Exhibit 51: Data Table on Market share by geography - 2021-2026 (%)

• 7.2 Geographic comparison 
• Exhibit 52: Chart on Geographic comparison
• Exhibit 53: Data Table on Geographic comparison

• 7.3 UK - Market size and forecast 2021-2026
• Exhibit 54: Chart on UK - Market size and forecast 2021-2026 ($ million)
• Exhibit 55: Data Table on UK - Market size and forecast 2021-2026 ($ million)
• Exhibit 56: Chart on UK - Year-over-year growth 2021-2026 (%)
• Exhibit 57: Data Table on UK - Year-over-year growth 2021-2026 (%)

• 7.4 Germany - Market size and forecast 2021-2026
• Exhibit 58: Chart on Germany - Market size and forecast 2021-2026 ($ million)
• Exhibit 59: Data Table on Germany - Market size and forecast 2021-2026 ($ million)
• Exhibit 60: Chart on Germany - Year-over-year growth 2021-2026 (%)
• Exhibit 61: Data Table on Germany - Year-over-year growth 2021-2026 (%)

• 7.5 France - Market size and forecast 2021-2026
• Exhibit 62: Chart on France - Market size and forecast 2021-2026 ($ million)
• Exhibit 63: Data Table on France - Market size and forecast 2021-2026 ($ million)
• Exhibit 64: Chart on France - Year-over-year growth 2021-2026 (%)
• Exhibit 65: Data Table on France - Year-over-year growth 2021-2026 (%)

• 7.6 The Netherlands - Market size and forecast 2021-2026
• Exhibit 66: Chart on The Netherlands - Market size and forecast 2021-2026 ($ million)
• Exhibit 67: Data Table on The Netherlands - Market size and forecast 2021-2026 ($ million)
• Exhibit 68: Chart on The Netherlands - Year-over-year growth 2021-2026 (%)
• Exhibit 69: Data Table on The Netherlands - Year-over-year growth 2021-2026 (%)

• 7.7 Rest of Europe - Market size and forecast 2021-2026
• Exhibit 70: Chart on Rest of Europe - Market size and forecast 2021-2026 ($ million)
• Exhibit 71: Data Table on Rest of Europe - Market size and forecast 2021-2026 ($ million)
• Exhibit 72: Chart on Rest of Europe - Year-over-year growth 2021-2026 (%)
• Exhibit 73: Data Table on Rest of Europe - Year-over-year growth 2021-2026 (%)

• 7.8 Market opportunity by geography 
• Exhibit 74: Market opportunity by geography ($ million)

8 Drivers, Challenges, and Trends

• 8.1 Market drivers

• 8.2 Market challenges

• 8.3 Impact of drivers and challenges 
• Exhibit 75: Impact of drivers and challenges in 2021 and 2026

• 8.4 Market trends

9 Vendor Landscape

• 9.1 Overview

• 9.2 Vendor landscape 
• Exhibit 76: Overview on Criticality of inputs and Factors of differentiation

• 9.3 Landscape disruption 
• Exhibit 77: Overview on factors of disruption

• 9.4 Industry risks 
• Exhibit 78: Impact of key risks on business

10 Vendor Analysis

• 10.1 Vendors covered 
• Exhibit 79: Vendors covered

• 10.2 Market positioning of vendors 
• Exhibit 80: Matrix on vendor position and classification

• 10.3 Alorica Inc. 
• Exhibit 81: Alorica Inc. - Overview
• Exhibit 82: Alorica Inc. - Product / Service
• Exhibit 83: Alorica Inc. - Key offerings

• 10.4 Atento SA 
• Exhibit 84: Atento SA - Overview
• Exhibit 85: Atento SA - Business segments
• Exhibit 86: Atento SA - Key offerings
• Exhibit 87: Atento SA - Segment focus

• 10.5 Bertelsmann SE and Co. KGaA 
• Exhibit 88: Bertelsmann SE and Co. KGaA - Overview
• Exhibit 89: Bertelsmann SE and Co. KGaA - Business segments
• Exhibit 90: Bertelsmann SE and Co. KGaA - Key news
• Exhibit 91: Bertelsmann SE and Co. KGaA - Key offerings
• Exhibit 92: Bertelsmann SE and Co. KGaA - Segment focus

• 10.6 Computer Generated Solutions Inc. 
• Exhibit 93: Computer Generated Solutions Inc. - Overview
• Exhibit 94: Computer Generated Solutions Inc. - Product / Service
• Exhibit 95: Computer Generated Solutions Inc. - Key offerings

• 10.7 Concentrix Corp. 
• Exhibit 96: Concentrix Corp. - Overview
• Exhibit 97: Concentrix Corp. - Product / Service
• Exhibit 98: Concentrix Corp. - Key offerings

• 10.8 Conduent Inc. 
• Exhibit 99: Conduent Inc. - Overview
• Exhibit 100: Conduent Inc. - Business segments
• Exhibit 101: Conduent Inc. - Key news
• Exhibit 102: Conduent Inc. - Key offerings
• Exhibit 103: Conduent Inc. - Segment focus

• 10.9 DATAMARK Inc. 
• Exhibit 104: DATAMARK Inc. - Overview
• Exhibit 105: DATAMARK Inc. - Product / Service
• Exhibit 106: DATAMARK Inc. - Key offerings

• 10.10 Sitel Group 
• Exhibit 107: Sitel Group - Overview
• Exhibit 108: Sitel Group - Product / Service
• Exhibit 109: Sitel Group - Key offerings

• 10.11 StarTek Inc. 
• Exhibit 110: StarTek Inc. - Overview
• Exhibit 111: StarTek Inc. - Business segments
• Exhibit 112: StarTek Inc. - Key offerings
• Exhibit 113: StarTek Inc. - Segment focus

• 10.12 Sutherland Global Services Inc. 
• Exhibit 114: Sutherland Global Services Inc. - Overview
• Exhibit 115: Sutherland Global Services Inc. - Product / Service
• Exhibit 116: Sutherland Global Services Inc. - Key offerings

11 Appendix

• 11.1 Scope of the report

• 11.2 Inclusions and exclusions checklist 
• Exhibit 117: Inclusions checklist
• Exhibit 118: Exclusions checklist

• 11.3 Currency conversion rates for US$ 
• Exhibit 119: Currency conversion rates for US$

• 11.4 Research methodology 
• Exhibit 120: Research methodology
• Exhibit 121: Validation techniques employed for market sizing
• Exhibit 122: Information sources

• 11.5 List of abbreviations 
• Exhibit 123: List of abbreviations

Technavio is a leading global technology research and advisory company. Their research and analysis focus on emerging market trends and provide actionable insights to help businesses identify market opportunities and develop effective strategies to optimize their market positions.

With over 500 specialized analysts, Technavio's report library consists of more than 17,000 reports and counting, covering 800 technologies, spanning across 50 countries. Their client base consists of enterprises of all sizes, including more than 100 Fortune 500 companies. This growing client base relies on Technavio's comprehensive coverage, extensive research, and actionable market insights to identify opportunities in existing and potential markets and assess their competitive positions within changing market scenarios.

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