Cengage Takes Home "Top Customer Support Award" for Fifth Consecutive Year
Recognized by the Customer Relationship Management Institute for Supporting Students and Educators with a Superior Service Experience
BOSTON, June 27, 2022 /PRNewswire/ -- Education technology provider Cengage today announced it has received the NorthFace ScoreBoard Award for excellence in customer support for the fifth year in a row. Recognized as one of the most prestigious customer service awards because it is based solely on customer feedback, the ScoreBoard Award is presented annually by the Customer Relationship Management Institute (CRMI).
"As educators and students continue to navigate new and changing learning modalities, effective customer support is more important than ever in creating a successful learning experience," said Dawn Gerrain, Senior Vice President, Cengage Academic Service Experience. "At Cengage, we put a tremendous focus on delivering high quality, affordable digital learning products that are easy to use, and on being here for our customers. Whether it's helping an instructor set up a last-minute course assignment or troubleshooting with a student during virtual office hours, instructors, administrators and students know they can depend on Cengage for an exceptional support experience."
Part of the Service Experience team's success can be attributed to its approach and belief that a contact center is about more than just a transaction; it's about addressing customer concerns with empathy. The service team challenged the traditional ways that contact centers are managed by focusing on meeting customers' needs related to reliability, value, time, dignity and success.
Some of the other unique features of the Cengage experience include:
For more information on Cengage's support services, visit: https://www.cengage.com/services/.
For more information on awards and this year's winners, visit https://www.crmirewards.com/.
Cengage, the U.S. Higher Education business of global education technology company Cengage Group, serves millions of instructors, learners and institutions. We deliver affordable, high-quality digital products and personalized support to power learning individually and at scale. Our customer-centered approach enables innovation, including Cengage Unlimited, the first and only all-access digital subscription for textbooks and course materials. Our textbooks, homework tools, and flagship online learning platforms, MindTap and WebAssign, help educators and students achieve their goals. Visit us at www.cengage.com or find us on Facebook, Twitter, LinkedIn, and Instagram.
Media contact: Kristina Massari, [email protected]
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