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Airkit Unveils Major Update to its Digital Experience Platform to Unify the Customer and Agent ExperienceAirkit introduces a new conversational visual builder and agent automation tools to increase self-service effectiveness with a 20x reduction in development speed. REDWOOD CITY, Calif., June 21, 2022 /PRNewswire/ -- June 21, 2022 – Airkit today announced its Digital Experience Platform (DXP) to unify all customer service interactions across digital and agent-assisted channels into one seamless, frictionless customer journey. Airkit DXP accelerates digital transformation by launching a new conversational visual builder to digitize top call drivers across any engagement channel. To complete the customer journey, Airkit unveiled AirAssist to optimize the agent experience with customer insights and quick self-service actions integrated with their existing contact center software. According to Gartner, 79% of CIOs today are increasing their investment in customer self-service, but these technologies have historically resulted in dead-end, disconnected customer journeys across channels. The impact is that while 70% of customers first try self-service channels, over 90% of these customers still seek resolution through live agents. "Innovative Service Leaders are focused on differentiating with exceptional customer experience, but historically, this required valuable engineering resources and custom code to unify the customer journey across self-service and agent interactions," said Stephen Ehikian, CEO and co-founder of Airkit. "Using Airkit's DXP, CIOs close the service gap faster with a 20x reduction in developer effort, resulting in higher self-service containment, lower average handling times, and increased profits." Accelerated Contact Center Automation with AirStudio Conversations and Agent AirAssist As more customers adopt messaging as their preferred channel, Airkit DXP debuts its entry into the conversation automation market with three new capabilities:
Defining Market Leadership Since its public launch in October 2020, Airkit has earned the business of marquee clients, including MetLife, Crawford & Company, First Fidelity Bank, USA TODAY, MUFG, and Soleo Health. Achievements include:
For early access to Airkit DXP's latest product release, please submit your information here. To start free with AirStudio today, sign up here. Helpful Resources [Webinar] July 7th: Airkit DXP Product Demo About Airkit Airkit provides the industry's first Digital Experience Platform to help Fortune 500 and enterprise brands lower cost to serve, drive revenue, and increase CSAT – faster. Easily launch customer-facing experiences that are hyper-personalized, span any channel (text, chat, voice, web, app), and extend any system via APIs. To learn more about Airkit, visit www.airkit.com. View original content:https://www.prnewswire.com/news-releases/airkit-unveils-major-update-to-its-digital-experience-platform-to-unify-the-customer-and-agent-experience-301570882.html SOURCE Airkit |