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Insights on the Interactive Voice Response Global Market to 2027 - Growing IVR Application Areas Presents Opportunities
[June 07, 2022]

Insights on the Interactive Voice Response Global Market to 2027 - Growing IVR Application Areas Presents Opportunities

DUBLIN, June 7, 2022 /PRNewswire/ -- The "Global Interactive Voice Response Market (2022-2027) by Technology, Deployment Mode, Solution and Service, Vertical, Geography, Competitive Analysis and the Impact of Covid-19 with Ansoff Analysis" report has been added to's offering.

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The Global Interactive Voice Response Market is estimated to be USD 4.51 Bn in 2022 and is projected to reach USD 6.16 Bn by 2027, growing at a CAGR of 6.42%.

Market dynamics are forces that impact the prices and behaviors of the Global Interactive Voice Response Market stakeholders. These forces create pricing signals which result from the changes in the supply and demand curves for a given product or service. Forces of Market Dynamics may be related to macro-economic and micro-economic factors. There are dynamic market forces other than price, demand, and supply. Human emotions can also drive decisions, influence the market, and create price signals.

As the market dynamics impact the supply and demand curves, decision-makers aim to determine the best way to use various financial tools to stem various strategies for speeding the growth and reducing the risks.

Company Profiles

The report provides a detailed analysis of the competitors in the market. It covers the financial performance analysis for the publicly listed companies in the market. The report also offers detailed information on the companies' recent development and competitive scenario. Some of the companies covered in this report are 24/7 Customer Inc, 8x8 Inc, Aspect Software Parent Inc, AT&T Inc, Avaya Inc, Cisco Systems Inc, Convergys Corp, etc.

Countries Studied

  • America (Argentina, Brazil, Canada, Chile, Colombia, Mexico, Peru, United States, Rest of Americas)
  • Europe (Austria, Belgium, Denmark, Finland, France, Germany, Italy, Netherlands, Norway, Poland, Russia, Spain, Sweden, Switzerland, United Kingdom, Rest of Europe)
  • Middle-East and Africa (Egypt, Israel, Qatar, Saudi Arabia, South Africa, United Arab Emirates, Rest of MEA)
  • Asia-Pacific (Australia, Bangladesh, China, India, Indonesia, Japan, Malaysia, Philippines, Singapore, South Korea, Sri Lanka, Thailand, Taiwan, Rest of Asia-Pacific)

Competitive Quadrant

The report includes Competitive Quadrant, a proprietary tool to analyze and evaluate the position of companies based on their Industry Position score and Market Performance score. The tool uses various factors for categorizing the players into four categories. Some of these factors considered for analysis are financial performance over the last 3 years, growth strategies, innovation score, new product launches, investments, rowth in market share, etc.

Ansoff Analysis

The report presents a detailed Ansoff matrix analysis for the Global Interactive Voice Response Market. Ansoff Matrix, also known as Product/Market Expansion Grid, is a strategic tool used to design strategies for the growth of the company. The matrix can be used to evaluate approaches in four strategies viz. Market Development, Market Penetration, Product Development and Diversification. The matrix is also used for risk analysis to understand the risk involved with each approach.

The analyst analyses the Global Interactive Voice Response Market using the Ansoff Matrix to provide the best approaches a company can take to improve its market position.

Based on the SWOT analysis conducted on the industry and industry players, The analyst has devised suitable strategies for market growth.

Why buy this report?

  • The report offers a comprehensive evaluation of the Global Interactive Voice Response Market. The report includes in-depth qualitative analysis, verifiable data from authentic sources, and projections about market size. The projections are calculated using proven research methodologies.
  • The report has been compiled through extensive primary and secondary research. The primary research is done through interviews, surveys, and observation of renowned personnel in the industry.
  • The report includes an in-depth market analysis using Porter's 5 forces model and the Ansoff Matrix. In addition, the impact of Covid-19 on the market is also featured in the report.
  • The report also includes the regulatory scenario in the industry, which will help you make a well-informed decision. The report discusses major regulatory bodies and major rules and regulations imposed on this sector across various geographies.
  • The report also contains the competitive analysis using Positioning Quadrants, the analyst's Proprietary competitive positioning tool.

Key Topics Covered:

1 Report Description

2 Research Methodology

3 Executive Summary

4 Market Dynamics
4.1 Drivers
4.1.1 Increasing Integration of Advanced Technologies
4.1.2 Rise in Cloud-Based Services Equipped With High Industry Standards Increases IVR Acceptability
4.1.3 Adoption of IVRs to Increase Scalability and Efficiency of Organizations
4.2 Restraints
4.2.1 Irrelevant Options and Additional Information within a Menu Hampers the Usability of IVRs
4.3 Opportunities
4.3.1 Growing IVR Application Areas
4.3.2 Increasing Demand for IVR-Based Outbound Services
4.4 Challenges

5 Market Analysis
5.1 Regulatory Scenario
5.2 Porter's Five Forces Analysis
5.3 Impact of COVID-19
5.4 Ansoff Matrix Analysis

6 Global Interactive Voice Response Market, By Technology
6.1 Introduction
6.2 Speech Based
6.3 Touch-Tone Based

7 Global Interactive Voice Response Market, By Deployment Mode
7.1 Introduction
7.2 Cloud
7.3 On Premise

8 Global Interactive Voice Response Market, By Solution and Service
8.1 Introduction
8.2 Solution
8.2.1 Call Routing
8.2.2 Outbound
8.2.3 Self-Service
8.3 Service
8.3.1 Installation
8.3.2 Training and Education
8.3.3 Maintenance and Support

9 Global Interactive Voice Response Market, By Vertical
9.1 Introduction
9.2 BFSI
9.3 Pharma and Healthcare
9.4 Telecommunications
9.5 Government and Public Sector
9.6 Transportation and Logistics
9.7 Information Technology-Enabled Services
9.8 Retail, and E-Commerce
9.9 Education
9.10 Others

10 Americas' Global Interactive Voice Response Market
10.1 Introduction
10.2 Argentina
10.3 Brazil
10.4 Canada
10.5 Chile
10.6 Colombia
10.7 Mexico
10.8 Peru
10.9 United States
10.10 Rest of Americas

11 Europe's Global Interactive Voice Response Market
11.1 Introduction
11.2 Austria
11.3 Belgium
11.4 Denmark
11.5 Finland
11.6 France
11.7 Germany
11.8 Italy
11.9 Netherlands
11.10 Norway
11.11 Poland
11.12 Russia
11.13 Spain
11.14 Sweden
11.15 Switzerland
11.16 United Kingdom
11.17 Rest of Europe

12 Middle East and Africa's Global Interactive Voice Response Market
12.1 Introduction
12.2 Egypt
12.3 Israel
12.4 Qatar
12.5 Saudi Arabia
12.6 South Africa
12.7 United Arab Emirates
12.8 Rest of MEA

13 APAC's Global Interactive Voice Response Market
13.1 Introduction
13.2 Australia
13.3 Bangladesh
13.4 China
13.5 India
13.6 Indonesia
13.7 Japan
13.8 Malaysia
13.9 Philippines
13.10 Singapore
13.11 South Korea
13.12 Sri Lanka
13.13 Thailand
13.14 Taiwan
13.15 Rest of Asia-Pacific

14 Competitive Landscape
14.1 Competitive Quadrant
14.2 Market Share Analysis
14.3 Strategic Initiatives
14.3.1 M&A and Investments
14.3.2 Partnerships and Collaborations
14.3.3 Product Developments and Improvements

15 Company Profiles
15.1 24/7 Customer Inc
15.2 8x8 Inc
15.3 Aspect Software Parent Inc
15.4 AT&T Inc
15.5 Avaya Inc
15.6 Cisco Systems Inc
15.7 Convergys Corp
15.8 Evolve Ip LLC
15.9 Five9 Inc
15.10 Genesys Telecommunication Laboratories Inc
15.11 inContact Inc
15.12 IVR Lab
15.13 Liveops Inc
15.14 Nuance Communications Inc
15.15 Ozonetel Communications Pvt Ltd
15.16 Verizon Communications Inc
15.17 West Corp

16 Appendix

For more information about this report visit

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