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Syniverse and ConnectionsGT Collaborate to Provide WhatsApp Business Platform for EnterprisesARDA Spring Conference 2022 - Syniverse, "the world's most connected company"®, today said it is collaborating with ConnectionsGT to integrate the Syniverse CPaaS Concierge Software as a Service (SaaS) offering into ConnectionsGT's Communications Platform as a solution for use by retail, healthcare, and hospitality companies. This press release features multimedia. View the full release here: https://www.businesswire.com/news/home/20220502005256/en/ Chris Rivera, President, Enterprise, Syniverse (Photo: Business Wire) ConnectionsGT decided to fully incorporate Syniverse's CPaaS Concierge due to the WhatsApp Business Platform, built explicitly for medium-to-large businesses to send messages at scale, using automation, personalization, and interactive options that streamline processes and improve the overall customer experience. The collaboration between Syniverse and ConnectionsGT allows consumers and guests to utilize Syniverse's Hyperscale Communications Platform, the first cloud-native, hyperscale digital communications and messaging platform for enterprises. ConnectionsGT designs, develops, and deploys transformative communication technology solutions, alleviating the current crisis of communications businesses have with their customers, patients, and guests. ConnectionsGT ComTech ("Communication Technologies") focuses on utilizing Syniverse's entire CPaaS communication platform allowing connectors to fully integrate all mobile messaging channels such as text, WhatsApp, and chat, alongside any business' established voice channel. The WhatsApp Business Platform offers rich and engaging real-time communication when paired with Syniverse's CPaaS Concierge platform. The inclusion of WhatsApp solved a key challenge for hospitality clients with properties outside North America and for international travelers to North American resorts and properties. Syniverse's CPaaS Concierge, a cloud-based omnichannel communications platform, is comprised of five essential elements used by Forbes Global 2000 enterprises and brands in the travel and hospitality, technology, financial services, communications, retail, logistics, and healthcare markets. The Syniverse CPaaS Concierge includes vital features such as mobile messaging for short message service (SMS) and multimedia message service (MMS), social channels like WhatsApp, Facebook Messenger, Line and WeChat, and rich messaging channels like rich communication service (RCS). The Syniverse CPaaS Concierge also includes a toolbox of identity and security-related tools to address growing fraud and security concerns, an orchestration engine that allows channels and other value-added features to be combined with workflows and decision intelligence, a library of programmable connectors and integrations into key enterprise resources planning (ERP), customer relationship management (CRM) and SaaS platforms, and a "white-glove" support model where Syniverse "co-creates" mobile customer engagement initiatives. As more retail and hospitality companies pursue their path toward digital transformations, Syniverse's CPaaS Concierge has become a key accelerator, and Syniverse plans to continue investment to serve these large and growing industry verticals. CLICK TO TWEET: News alert: @Syniverse, the world's most #connected company, integrates its #CPaaS Concierge with @connections_grp CPaaS to enable @WhatsApp for use by #retail & #hospitality businesses. #syniverse #connectionsgt #whatsapp https://bit.ly/2WzS6SZ Supporting Quotes
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About Syniverse
Our secure, global technology powers the world's leading carriers, top Forbes Global 2000 companies, and billions of people, devices, and transactions every day. Our engagement platform delivers better, smarter experiences that strengthen relationships between businesses, customers, and employees. For over 30 years, we have accelerated important advances in communications technology. Today we are an essential driver of the world's adoption of intelligent connectivity, from 5G and CPaaS to IoT and beyond.
Gartner, Market Guide for Communications Platform as a Service
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About ConnectionsGT
Safe Harbor for Forward-Looking Statements
These forward-looking statements are not guarantees of future performance, conditions, or results, and involve significant risks and uncertainties that could cause the actual results to differ materially from the expected results. Most of these factors are outside of the control of Syniverse and are difficult to predict. Factors that may cause such differences include, but are not limited to the inability to complete the Alternative Transaction or any refinancing of Syniverse's indebtedness: (1) intense competition and competitive pressures from other companies in the industry in which Syniverse operates; (2) the business, operations and financial performance of Syniverse, including market conditions and global and economic factors beyond Syniverse's control; (3) the effect of legal, tax and regulatory changes; (4) changes in applicable laws or regulations; (5) the possibility that Syniverse may be adversely affected by other economic, business, and/or competitive factors; and (6) the impact of the continuing COVID-19 pandemic on Syniverse and Syniverse's financial performance. Syniverse cautions that the foregoing list of factors is not exclusive. You should not place undue reliance upon any forward-looking statements, which speak only as of the date made. Syniverse does not undertake or accept any obligation or undertaking to release publicly any updates or revisions to any forward-looking statements to reflect any change in their expectations or any change in events, conditions, or circumstances on which any such statement is based.
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