Fusion Connect Enhances CCaaS Offering to Help Businesses Deliver a Superior Customer Experience
ATLANTA, Sept. 14, 2021 /PRNewswire/ -- Fusion Connect, a leading provider of collaboration and secure networking solutions for the connected enterprise and hybrid workforce, announced today the strengthening of its Contact Center as a Service (CCaaS) offering to further enable organizations with a complete omnichannel contact center solution.
Fusion Connect's Contact Center solution will enable clients to benefit from:
As a result of this enhancement, Fusion Connect's clients will now have access to leading end-to-end, feature-rich capabilities and can easily adapt contact center operations to their evolving needs resulting in increased productivity, customer satisfaction, and cost savings.
"This differentiated CCaaS solution allows us to create value through transforming customer journeys," said Jeff Blackey, Senior Vice President of Product at Fusion Connect. "At Fusion Connect, we strive to provide relevant, personalized and responsive technology solutions to enable always connected, secure, and dynamic work environments and help our customers meet their business needs."
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SOURCE Fusion Connect
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