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Dialpad Drives Work From Anywhere Revolution With Dialpad Channels for Virtual Watercooler ConversationsDialpad Inc., the industry leader in AI-powered communication and collaboration, today introduced Dialpad Channels, a new conversational feature within the Dialpad app that helps teams keep lines of communication open and flowing naturally through voice and chat. Dialpad Channels delivers a familiar messaging experience with topic-based conversation for groups of all sizes. With simple, one-click activation, Dialpad Channels offers teams a "light lift" collaboration tool for quick text and/or audio conversations, helping to combat video meeting fatigue. "The launch of Dialpad Channels makes it easy for co-workers to communicate in ways they normally would in person, such as holding office hours, 'taking conversations offline,' or the organic chats co-workers have between meetings," said Brian Peterson, co-founder and Chief Technology Officer at Dialpad. "Dialpad is the only company to offer audio functionality within topic-based messaging channels for both UCaaS and CCaaS, providing a lightweight solution to reduce the abundance of 30-minute meetings with quick, 5-minute audio conversations. Dialpad Channels also reduces app overload as employees continue working remotely and want to communicate using a variety of methods." The rapid shift to remote working brought on by the COVID-19 pandemic forced organizations worldwide to adapt quickly and adopt new ways of working. Throughout 2020, business needs evolved at a never-seen-before pace, requiring new solutions as quickly as new problems arose. Dialpad launches Dialpad Channels as an answer to both new and old communication needs made more complicated by the new normal of the hybrid workplace era. Dialpad Channels features:
"As we continue to define the evolving digital workplace, a notable missing piece has been the spoken watercooler conversations and quick verbal conversations that occur naturally in physical offices. Dialpad Channels provides a unique approach to recreating those moments in distributed environments," said Dave Michels, Principal Analyst at TalkingPointz. "This new release is a radical, yet natural product evolution for Dialpad, which has extensve experience developing high-quality, reliable voice solutions." Dialpad Channels helps to level the playing field between at-home and in-office colleagues, by replicating the common office interactions that drive productivity, while streamlining communications in one easy-to-use tool. Dialpad Channels is suited for any size organization looking to eliminate multiple solutions for communication and collaboration. With Dialpad Channels, employees can replicate an empty conference room or "corner huddle" with an open and dedicated Channel. Ideal use cases for Dialpad Channels include:
Dialpad Channels is now available to all Dialpad customers at no additional cost. Non-Dialpad subscribers click here for a free trial of Dialpad Channels. Additional Resources
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About Dialpad Dialpad is the leading cloud communications platform for talk, messaging, meetings and contact center in one beautiful app. Dialpad's platform delivers AI across every employee and customer experience through real-time transcriptions, live agent coaching and sentiment analysis. More than 73,000 of the world's most innovative businesses, including Domo, Motorola (News - Alert) Solutions, Netflix, Splunk, Stripe, T-Mobile, Twitter, Uber and WeWork use Dialpad to connect and collaborate. Dialpad is backed by the world's leading investors including Amasia, Andreessen Horowitz, Felicis Ventures, GV, ICONIQ Capital, OMERS Growth Equity, Salesforce Ventures, Scale Ventures, Section 32, SoftBank Corp., T-Mobile Ventures and Work-Bench. Visit www.dialpad.com for more information and to request a demo.
View source version on businesswire.com: https://www.businesswire.com/news/home/20210713005422/en/ |