Zocdoc Announces "A Year in Hybrid Care," Unveiling Appointment Booking Trends That Point to a Return to In-Person Care
NEW YORK, June 9, 2021 /PRNewswire/ -- Zocdoc, the leading healthcare marketplace, today announced "A Year in Hybrid Care", a comprehensive data analysis of doctors' appointment booking trends from May 2020 through May 2021. The data shows how Zocdoc users' appointment booking behavior changed as the COVID-19 pandemic evolved, beginning with an unprecedented shift toward virtual care in early 2020. Now, more than 170 million Americans have received at least one dose of a COVID-19 vaccine and people are beginning to resume many of their pre-pandemic activities, including returning to doctors' offices.
To uncover insights regarding how users' booking choices evolved throughout the pandemic, Zocdoc analyzed aggregated appointment booking data from May 2020, the first full month Zocdoc facilitated video visit bookings, through May 2021. The analysis uncovered three key trends:
"As we move toward more normalcy in the U.S., we are seeing that, with the exception of mental health, which saw more demand for virtual visits in May 2021 than in May 2020, the future of telehealth is in-person." said Oliver Kharraz, M.D., Zocdoc founder and CEO. "The booking trends of Zocdoc users show that while telehealth will remain an important part of the healthcare mix, it will be a complement to inperson care rather than a replacement."
Overall Percentage of Telehealth and In-Person Bookings
Percentage of In-Person Appointments in May 2020 versus May 2021
Offline-Online Continuity of Care
Zocdoc also took a look at patients who booked a virtual visit with a new provider and then rebooked a virtual visit at the same practice, and found three distinct groups of specialties with similar patterns of offline-online continuity of care:
To view the full "A Year in Hybrid Care" data analysis, which includes a snapshot of appointment booking trends in several states, visit Zocdoc's landing page. If you are a healthcare provider who wants to reach new patients and offer seamless access to care -- in-person or virtually -- you can learn more at zocdoc.com/join.
View original content to download multimedia:http://www.prnewswire.com/news-releases/zocdoc-announces-a-year-in-hybrid-care-unveiling-appointment-booking-trends-that-point-to-a-return-to-in-person-care-301308869.html
Overcoming Small Cell Deployment Challenges
Is Cyberinsurance Worth It?
Making the Most of Your MSP Marketing Budget