Workday Meets Growing Customer Demand with Record Number of Deployments and Industry-Leading Customer Satisfaction Score
Accelerated Demand for Cloud-based Finance Solutions Drives 40% Year-over-Year Increase in Workday Financial Management Deployments
New 97% Customer Satisfaction Score Reflects Ongoing Commitment to Partnering for Customer Success
PLEASANTON, Calif., June 07, 2021 (GLOBE NEWSWIRE) -- Workday Inc. (NASDAQ: WDAY), a leader in enterprise cloud applications for finance and human resources, today announced it continues to meet growing customer demand for its enterprise cloud solutions, having successfully scaled to complete a record year of customer deployments while achieving an industry-leading 97% customer satisfaction score. The most recent customer satisfaction survey was completed with named customer contacts — those who are closest to engaging with the Workday experience on a daily basis — and reflects the ongoing partnership Workday offers to customers as they automate enterprise finance, planning, human resources (HR), and spend management processes in a changing world.
In its fiscal year 2021 (Feb. 1, 2020-Jan. 31, 2021), Workday and its global partners completed more than 1,800 customer deployments* — with the vast majority managed virtually — for customers around the world including Alight Solutions, Flinders University, GE, Hong Kong Broadband Network, John Lewis Partnership, Nebraska Medicine, and Prisma Health.
Workday also reported a 40% year-over-year increase in Workday Financial Management deployments for both new and existing customers, as accelerated demand for Workday cloud-based solutions for the office of the chief financial officer (CFO) continues. The company’s broad portfolio of finance offerings brings new levels of visibility and control that go beyond the boundaries of traditional ERP systems. Together Workday Financial Management, Workday Adaptive Planning, Workday Accounting Center, Workday Prism Analytics, and Workday Strategic Sourcing deliver a deep and comprehensive solution for enterprise planning and analysis across finance processes including record to report, report to forecat, contract to cash, and source to pay.
Prioritizing Business Continuity for Customers
Comments on the News
“We knew cumbersome technology is what has caused top talent to leave organizations, and without top talent we can’t provide the highest quality of care,” said Brian Lancaster, vice president of information technology, Nebraska Medicine. “And that’s why Workday has been so vital in our transformation journey, including the seamless virtual deployment of this technology. In healthcare IT, technology needs to support and work for employees to enable our miracle workers to focus on what they are trained to do: save lives.”
“At the onset of the pandemic, we committed to maintaining our deployment schedules because we knew how valuable Workday could be to helping customers manage through and out of this crisis,” said Emily McEvilly, chief customer officer, Workday. “Our services organization’s and global partners’ incredible ability to pivot and complete a record number of go-lives in a very challenging year underscores our collective dedication to customer success. I’m personally inspired by our customers who were incredible partners on this journey and demonstrated agility and resilience along the way. We feel fortunate that they recognized the efforts from all of our teams at Workday supporting customers to achieve a 97% customer satisfaction score.”
*Unique projects deployed with one or more Workday products
Forward Looking Statements
Any unreleased services, features, or functions referenced in this document, our website, or other press releases or public statements that are not currently available are subject to change at Workday’s discretion and may not be delivered as planned or at all. Customers who purchase Workday services should make their purchase decisions based upon services, features, and functions that are currently available.
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