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World Customer Experience Management Markets, 2021-2028 - Growing Preference for Voice Commerce and Hyper-Personalized Experience Driving GrowthDUBLIN, May 24, 2021 /PRNewswire/ -- The "Customer Experience Management Market Size, Share & Trends Analysis Report by End-use, by Analytical Tools, by Deployment, by Touch Point Type, and Segment Forecasts, 2021-2028" report has been added to ResearchAndMarkets.com's offering. The global customer experience management market size is expected to reach USD 27.12 billion by 2028, registering a CAGR of 17.5% from 2021 to 2028. Technological advancement is transforming the way a buyer interacts with and reacts to the brands across various channels. Currently, consumers use numerous devices to understand, evaluate, and finalize products. The digital technology disruption has helped consumers to demand a smooth experience while interacting with companies across multiple touchpoints or channels. Owing to the evolution in buyer expectations, organizations are progressively involved in restructuring their CEM strategies to successfully position and reposition their brands and products while retaining buyers as their strategic focus. The increasing importance of understanding consumer behavior and their preferences is driving various organizations and brands to adopt customer experience strategies for providing the best service performance in real-time. Moreover, the growing use of digital channels by consumers to communicate with brands and organizations is expected to boost market growth over the coming years. Furthermore, the companies can become better differentiators by implementing customer experience management (CEM) solutions, which are perceived to be significant in the current competitive environment.
Chapter 1 Methodology and Scope Chapter 2 Executive Summary Chapter 3 Customer Experience Management (CEM) Industry Outlook 3.1 Market Segmentation and Scope 3.2 Market Size and Growth Prospects 3.3 Customer Experience Management (CEM) Market - Value Chain Analysis 3.3.1 Vendor landscape 3.4 Customer Experience Management Market - Market Dynamics 3.4.1 Market driver analysis 3.4.1.1 Growing preference for voice commerce and hyper-personalized experience 3.4.1.2 Increasing need for customer retention strategies 3.4.1.3 Increasing investments in technologies to improve customer experience 3.4.1.4 Increasing need to understand customer sentiments shared through feedback and comments 3.4.1.5 Digital transformation in industry verticals to improve customer engagement and enhance customer experience 3.4.1.6 New business models to increase and retain the customer base 3.4.2 Market restraint analysis 3.4.2.1 Inconsistent customer experience feedback across multiple channels 3.4.2.2 Difficulty in combining data to have a single view of any customer 3.4.2.3 Lack of integration with back end systems 3.5 Penetration and Growth Prospect Mapping 3.6 Customer Experience Management (CEM) Market - Porter's Five Forces Analysis 3.7 Customer Experience Management (CEM) Market - Company Market Share Analysis, 2020 3.8 Customer Experience Management (CEM) Market - PESTEL Analysis Chapter 4 Customer Experience Management Analytical Tools Outlook 4.1 Customer Experience Management Market Share By Analytical Tools, 2020 4.2 Enterprise Feedback Management (EFM) Software 4.2.1 CEM market for EFM software, 2016 - 2028 4.3 Speech Analytics 4.4 Text Analytics 4.5 Web Analytics & Content Management Chapter 5 Customer Experience Management Touch Point Type Outlook 5.1 Customer Experience Management Market Share By Touch Point Type, 2020 5.2 Stores/Branches 5.3 Call Centers 5.4 Social Media Platform 5.5 Email 5.6 Mobile 5.7 Web Services 5.8 Others Chapter 6 Customer Experience Management Deployment Outlook 6.1 Customer Experience Management Market Share By Deployment, 2020 6.2 Cloud 6.3 On-premise Chapter 7 Customer Experience Management End-use Outlook 7.1 Customer Experience Management Market Share By end use, 2020 7.2 BFSI 7.3 Retail 7.4 Healthcare 7.5 IT & Telecom 7.6 Manufacturing 7.7 Government, Energy & Utilities 7.8 Construction, Real Estate & Property Management 7.9 Service Business Chapter 8 Customer Experience Management Regional Outlook 8.1 Customer Experience Management Market Share by Region, 2020 Chapter 9 Competitive Landscape
For more information about this report visit https://www.researchandmarkets.com/r/f0beqe Media Contact: Research and Markets View original content:http://www.prnewswire.com/news-releases/world-customer-experience-management-markets-2021-2028---growing-preference-for-voice-commerce-and-hyper-personalized-experience-driving-growth-301297650.html SOURCE Research and Markets |