B.C.'s 9-1-1 system one step closer to modernization
VANCOUVER, British Columbia, April 28, 2021 (GLOBE NEWSWIRE) -- E-Comm, in close collaboration with its technology partners at TELUS, Avaya, Komutel and NICE, has successfully received and transferred a voice call in a Next Generation 9-1-1 (NG9-1-1) test environment. NG9-1-1 is a Canada-wide initiative to evolve and modernize existing 9-1-1 services to adapt to emerging technology while ensuring the life-saving system remains effective, secure, and resilient. This marks the first successful test call transfer to be made over the new network, currently in development by TELUS; Western Canada’s 9-1-1 network provider.
The successful call transfer, completed earlier this month (April 1) from E-Comm’s Lower Mainland emergency communications centre to Calgary 9-1-1’s centre, is a monumental step towards B.C.’s province-wide transition to NG9-1-1. Interprovincial call transfers of this type, including the automatic transfer of critical information such as the caller’s location, are not currently possible with existing 9-1-1 systems anywhere in Canada. Nation-wide interoperability through the NG9-1-1 system will allow for more coordination and faster response should someone need to call 9-1-1 on behalf of a friend or family member across the country.
Although the existing 9-1-1 system is both resilient and reliable, these new upgrades will help adapt to the fast-paced evolution of modern technology. The new system promises enhanced calling features such as improved wireless location accuracy, additional information related to the 9-1-1 caller readily available to call takers, and improved interoperability and data sharing between 9-1-1 centres. All of these enhancements will aid in faster emergency response across the country, along with future capability to communicate with 9-1-1 call takers through a specialized Real-Time Text messaging service.
The next steps in E-Comm’s NG9-1-1 testing work, will be integrating the new call-handling system with existing emergency dispatch technology and conducting call transfer testing with additional emergency response agencies, such as BC Emergency Health Services.
Calgary 9-1-1 quote
About Next Generation 9-1-1
Next Generation 9-1-1 is a CRTC-mandated initiative requiring Canadian 9-1-1 network providers, such as TELUS and Bell, to work with Telecommunications Service Providers and Emergency Communications Centres across the country to evolve and modernize existing 9-1-1 networks, allowing them to adapt to new and emerging voice, text messaging and multi-media services. This new NG9-1-1 network will significantly enhance 9-1-1 service in Canada by changing to dedicated Internet-based networks that support modern new features while ensuring this life-saving system remains effective, secure, and resilient. The telecommunications regulatory structure for NG 9-1-1 was set out in CRTC Telecom Regulatory Policy 2017-182 and related decisions by the CRTC.
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