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Bright Pattern's Latest Release Supports the Most Extensive Number of Social Messaging Apps in the IndustryInnovative companies in all global regions are using Bright Pattern to provide effortless customer experience on popular messaging apps including Facebook Messenger, Twitter, WeChat, WhatsApp, LINE, Viber, and Telegram. SOUTH SAN FRANCISCO, Calif., April 8, 2021 /PRNewswire/ -- Bright Pattern, a leading provider of cloud-based omnichannel communication software for innovative companies, supports the most extensive number of messaging apps including Facebook Messenger, Twitter direct messaging, WeChat, WhatsApp, Viber, LINE, and Telegram. With the rise of the remote workforce, the increasingly rapid adoption of mobile channels, and the substantial increase in mobile phone usage during the COVID-19 pandemic, companies are feeling the pressure from customers to communicate on mobile channels. McKinsey recently noted that digital and mobile adoption has vaulted forward 5 years in 8 weeks due to COVID. This is evidenced by a large number of messaging app users, with more than 2.8 billion mobile phone messaging app users worldwide in 2021, including 1.3 billion users on Facebook Messenger and 2 billion users on WhatsApp. Bright Pattern's omnichannel platform allows companies and customers to seamlessly connect over traditional and digital channels, including voice, email, SMS/text messaging, messaging apps, chat, bots, video, and in-app. Bright Pattern has customers in North America, LATAM, APAC, and EMEA using messengers to more effortlessly connect with their customers. Here are some of the cutting-edge messaging app success stories using Bright Pattern's platform.
Technology Overview Bright Pattern's seamlessly integrates third-party messaging apps into the platform, allowing agents to connect with customers over messenger apps from the Omnichannel Agent Desktop. Messages over third-party messenger apps will pop up within the Agent Desktop when the agent is ready to accept a new interaction, allowing agents to have the conversation with the customer. This gives the agents access to all the tools needed to ensure high-quality customer service, including interaction history and context to pick the conversation up from where it was left off. Agents can reconnect with the customer at a later time through the same messaging app on the Agent Desktop. This allows agents to send information like follow-up resolutions or surveys to customers even after the conversation ends. About Bright Pattern Logo - https://mma.prnewswire.com/media/967243/Bright_Pattern_Logo.jpg SOURCE Bright Pattern |