Fidelity Expands Hiring Into New Geographic Areas and Increases Number of Technologists in Continued Focus to Provide Best-in-Class Customer Experience
Fidelity Investments,® a diversified financial services firm committed to strengthening and securing its clients' financial well-being, today announced plans for continued hiring that includes increasing the number of technologists creating digital solutions for customers and expanding into 20+ new U.S. markets to further strengthen the company's ability to deliver the best customer experience in the industry. This announcement comes on the heels of a year of growth, where Fidelity increased the number of client-facing associates by 77 percent to stay ahead of unprecedented customer growth and engagement.
Fidelity is adding approximately 4,000 licensed representatives, technologists, and customer service representatives across its existing U.S. footprint and into dozens more over the next six months. Over half of these positions are expected to be filled by mid-year.
Despite the challenges of the pandemic, market volatility, and economic uncertainty, Fidelity's operating and financial performance in 2020 was one of the best in its 75-year history, as Fidelity experienced dramatic increases in new customers, call and trading volumes, and digital engagement. The company continues to help associates navigate these challenging times by evolving its benefits to provide offerings like a working caregiver subsidy, access to expert elder- and child-care coordinators, and more flexible work options. The company's year-end employee data showed the company's highest ever associate sentiment. To get more information or to apply to join the Fidelity team, visit https://jobs.fidelity.com.
About Fidelity Investments
Fidelity's mission is to inspire better futures and deliver better outcomes for the customers and businesses we serve. With assets under administration of $10.2 trillion, including discretionary assets of $3.9 trillion as of February 28, 2021, we focus on meeting the unique needs of a diverse set of customers: helping more than 35 million people invest their own life savings, 22,000 businesses manage employee benefit programs, as well as providing more than 13,500 institutions with investment and technology solutions to invest their own clients' money. Privately held for more than 70 years, Fidelity employs more than 47,000 associates who are focused on the long-term success of our customers. For more information about Fidelity Investments, visit https://www.fidelity.com/about-fidelity/our-company.
Fidelity Investments and Fidelity are registered service marks of FMR LLC.
Fidelity Brokerage Services LLC, Member NYSE, SIPC, 900 Salem Street, Smithfield, RI 02917
Fidelity Distributors Company LLC, 500 Salem Street, Smithfield, RI 02917
National Financial Services LLC, Member NYSE, SIPC, 200 Seaport Boulevard, Boston, MA 02110
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