Global Speech Analytics Market, Competition, Forecast & Opportunities, 2020-2025
DUBLIN, March 23, 2021 /PRNewswire/ --The "Global Speech Analytics Market, by Component (Service, Solution), by Deployment (Cloud, On-premise), by Organization (SMEs, Large Enterprise), by Application, by End-user, by Region, Competition, Forecast & Opportunities, 2025" report has been added to ResearchAndMarkets.com's offering.
The Global Speech Analytics Market is projected to grow at a CAGR of over 10% during 2020 - 2025.
Growth in the market is driven by rising adoption of analytical solutions by agencies and corporates. However, high investment cost and complex application system integration are negatively impacting the market growth. Moreover, integrating speech analytic tools with predictive analytics is expensive and further restricts the growth of the market.
The Global Speech Analytics Market is segmented based on component, deployment, organization, application, end-user, and region. Based on component, the market can be categorized into service and solution. The service segment is expected to dominate the market over the next few years.
Based on end-user, the market can be fragmented into BFSI, Government & Defense, Retail and eCommerce, Travel and Hospitality, Healthcare and Life Sciences, Energy and Utilities, Media and Entertainment, Travel and Hospitality, Telecommunications and IT, and Others. In 2019, Telecommunications and IT segment accounted for the largest market share, followed by BFSI and Healthcare & Life Sciences segments.
Regionally, the speech analytics market has been segmented into Asia-Pacific, North America, South America, Europe, and Middle East & Africa. Among these regions, North America is expected to dominate the Global Speech Analytics Market majorly due to increasing improvements in the region's IT infrastructure.
The major players operating in the Global Speech Analytics Market include ASC Technologies, Avaya Inc, Calabrio Inc., Call Miner, Clarabridge, GemaTech Ltd, Genesys, New Voice Media, Nice Systems, OnviSource Inc, and Verint, among others. Major companies are developing advanced technologies in order to stay competitive in the market. Other competitive strategies include mergers & acquisitions.
Key Target Audience:
- Speech Analytics players and other stakeholders
- Government bodies such as regulating authorities and policy makers
- Organizations, forums, and alliances related to speech analytics
- Market research and consulting firms
Years considered for this report:
- Historical Years: 2015 - 2018
- Base Year: 2019
- Estimated Year: 2020
- Forecast Period: 2021 - 2025
Key Topics Covered:
1. Product Overview
2. Research Methodology
3. Impact of COVID-19 on Global Speech Analytics Market
4. Executive Summary
5. Voice of Customer 5.1. Brand Awareness (Aided/Unaided) 5.2. Product Awareness 5.3. Organization Component Satisfaction Analysis 5.4. Unmet Needs/Challenges
6. Global Speech Analytics Market Outlook 6.1. Market Size & Forecast 6.1.1. By Value 6.2. Market Share & Forecast 6.2.1. By Component (Solution, Service) 6.2.2. By Deployment Mode (On-Premises v/s Cloud) 6.2.3. By Organization Component (SMEs, Large Enterprise) 6.2.4. By Application (Call monitoring, Customer Experience Management, Agent Performance Monitoring, Sales Performance Management, Competitive Intelligence, Risk and Compliance Management, Others) 6.2.5. By End User (BFSI, Government & Defense, Retail and eCommerce, Travel and Hospitality, Healthcare and Life Sciences, Energy and Utilities, Media and Entertainment, Travel and Hospitality, Telecommunications and IT, Others) 6.2.6. By Company (2019) 6.2.7. By Region 6.3. Product Market Map
7. Asia-Pacific Speech Analytics Market Outlook 7.1. Market Size & Forecast 7.1.1. By Value 7.2. Market Share & Forecast 7.2.1. By Component 7.2.2. By Deployment 7.2.3. By Organization Component 7.2.4. By Application 7.2.5. By End User 7.2.6. By Country 7.3. Asia-Pacific: Country Analysis 7.3.1. China Speech Analytics Market Outlook 7.3.2. India Speech Analytics Market Outlook 7.3.3. Philippines Speech Analytics Market Outlook 7.3.4. Japan Speech Analytics Market Outlook 7.3.5. South Korea Speech Analytics Market Outlook
8. Europe Speech Analytics Market Outlook 8.1. Market Size & Forecast 8.1.1. By Value 8.2. Market Share & Forecast 8.2.1. By Component 8.2.2. By Deployment 8.2.3. By Organization Component 8.2.4. By Application 8.2.5. By End User 8.2.6. By Country 8.3. Europe: Country Analysis 8.3.1. France Speech Analytics Market Outlook 8.3.2. Germany Speech Analytics Market Outlook 8.3.3. United Kingdom Speech Analytics Market Outlook 8.3.4. Italy Speech Analytics Market Outlook 8.3.5. Spain Speech Analytics Market Outlook
9. North America Speech Analytics Market Outlook 9.1. Market Size & Forecast 9.1.1. By Value 9.2. Market Share & Forecast 9.2.1. By Component 9.2.2. By Deployment 9.2.3. By Organization Component 9.2.4. By Application 9.2.5. By End User 9.2.6. By Country 9.3. North America: Country Analysis 9.3.1. United States Speech Analytics Market Outlook 9.3.2. Mexico Speech Analytics Market Outlook 9.3.3. Canada Speech Analytics Market Outlook
10. South America Speech Analytics Market Outlook 10.1. Market Size & Forecast 10.1.1. By Value 10.2. Market Share & Forecast 10.2.1. By Component 10.2.2. By Deployment 10.2.3. By Organization Component 10.2.4. By Application 10.2.5. By End User 10.2.6. By Country 10.3. South America: Country Analysis 10.3.1. Brazil Speech Analytics Market Outlook 10.3.2. Argentina Speech Analytics Market Outlook 10.3.3. Colombia Speech Analytics Market Outlook
11. Middle East and Africa Speech Analytics Market Outlook 11.1. Market Size & Forecast 11.1.1. By Value 11.2. Market Share & Forecast 11.2.1. By Component 11.2.2. By Deployment 11.2.3. By Organization Component 11.2.4. By Application 11.2.5. By End User 11.2.6. By Country 11.3. MEA: Country Analysis 11.3.1. South Africa Speech Analytics Market Outlook 11.3.2. Saudi Arabia Speech Analytics Market Outlook 11.3.3. UAE Speech Analytics Market Outlook 11.3.4. Kuwait Speech Analytics Market Outlook
12. Market Dynamics 12.1. Drivers 12.2. Challenges
13. Market Trends & Developments
14. Competitive Landscape 14.1. ASC Technologies 14.2. Avaya, Inc 14.3. Calabrio, Inc 14.4. Call Miner 14.5. Clarabridge 14.6. GemaTech Ltd 14.7. Genesys 14.8. New Voice Media 14.9. Nice Systems 14.10. OnviSource, Inc. 14.11. Verint
15. Strategic Recommendations
For more information about this report visit https://www.researchandmarkets.com/r/h1jp1z
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