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Cadillac Fairview Partners with ReturnBear to Help Retailers Realize Faster, More Efficient Return ProcessNew service reduces reverse logistics pressure on retailers and provides CF shoppers with a safe, convenient, and easy way to return their online and in-store purchases. TORONTO, Feb. 24, 2021 /CNW/ - In the current retail environment it's increasingly important to find creative, cost-effective solutions to accelerate business recovery. Cadillac Fairview (CF) continues to drive innovation in client experience by introducing new services for retailers as they expand their sales channels during the pandemic. With this approach in mind, CF is pleased to announce that they have partnered with ReturnBear to offer an improved product return experience for Canadians coast to coast. The ReturnBear service is poised to be the first of its kind in Canada - offering the ability to return items from a number of retailers at once, either at a single drop-off location at a CF shopping centre or shipped back together in a single box to a ReturnBear processing centre. "CF is excited to be partnering with ReturnBear to offer a convenient, multi-retailer return option for Canadian shoppers, while helping alleviate the costs associated with returns for our partners" said Sal Iacono, EVP of Operations, Cadillac Fairview. "At CF we're always looking to offer solutions that bridge the physical and digital worlds to make the customer experience better, and we are thrilled to bring this service forward as a way to help retailers based at our properties and beyond." One location, multiple retailers makes returns easier for consumers
With this in mind, CF's new ReturnBear partnership will offer customers convenience and choice in how to return products purchased from participating retailers. The service has now launched with a mail-in option, in which customers can combine returns from participating retailers into a single shipment to a nearby ReturnBear hub, where returns are batch-processed on behalf of retailers at a lower cost than their existing practices. Later this year, ReturnBear will launch in-mall drop-off locations at CF centres, eliminating the need for customers to pack and ship returns, and providing quicker refunds. Consolidating returns has the added benefit of reducing the environmental footprint of individual shipments, improving the sustainability of ecommerce. Known for exceptional in-property experiences and COVID-19 safety enhancements, CF plans to place ReturnBear kiosks throughout CF properties to help facilitate convenient returns while also helping retailers reduce their reverse logistics costs and operational challenges. Intelligent and brand adaptive, this new service helps retailers increase operational efficiency "We saw an unmet need in the Canadian market to help retailers and Direct to Consumer brands ease the pressure of product returns, while improving their reverse logistics operations," said Luke Chamberlin, GM at ReturnBear. "Our partnership with CF provides a unique opportunity to begin offering this service to both physical mall retailers, as well as ecommerce brands set up on the Shopify platform through our free plug-in". With ReturnBear retailers can:
How to find out more: About Cadillac Fairview Valued at over $30 billion, the Canadian portfolio includes over 35 million square feet of leasable space at 69 properties in Canada, including landmark developments, such as Toronto-Dominion Centre, CF Toronto Eaton Centre, CF Pacific Centre, CF Chinook Centre, Tour Deloitte and CF Carrefour Laval. About ReturnBear SOURCE Cadillac Fairview Corporation Limited |