TMCnet News
Windstream Enterprise Delivers Intelligent Customer Experience with Mitel's Contact Center Solutions and Google Cloud Contact Center AIWindstream Enterprise (WE), a managed communications services provider, has enhanced its XCaaS service to include Mitel's (News - Alert) Virtual Agent and Agent Assist solutions powered by Google Cloud Contact Center AI (CCAI) as part of its comprehensive offering. Using this new functionality implements humanlike interactions that redefine the possibilities of machine learning in contact center environments and improves upon customer service through rich, conversational experiences. The integration of Google Cloud CCAI into the Windstream (News - Alert) Enterprise platform leverages Mitel's industry-leading Unified Communications as a Service (UCaaS) and UCaaS and Contact Center as a Service (CCaaS) solution to deliver an advanced customer experience (CX) with artificial intelligence (AI) that understands customer intent and interacts, redefining the possibilities of AI-powered conversation. The Virtual Agent and Agent Assist solutions powered by Google (News - Alert) Cloud CCAI run on Mitel's Contact Center Messenger platform, which makes it easy to create and assign custom chat widgets in minutes, eliminating the cost and intricacies found in many contact center platforms. Mitel's Contact Center Messenger integrates into existing technology within Windstream Enterprise to deliver more intuitive customer support and increased productivity through a handful of features:
"Organizations all over the world are doing their best to support customers and respond to the acceleration of digital demands, particularly during these challenging times," said Mike Flannery, chief marketing officer at Windstream Enterprise. "These customer service enhancements offer a faster, more personalized digital experience for our customers while empowering our customer support agents to provide a higher level of service." To learn more about the Mitel solutions powered by Google Cloud CCAI please visit www.windstreamenterprise.com.
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