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Syniverse Launches CPaaS Concierge for EnterprisesSyniverse, the world's most connected company, today announced it has launched its Syniverse CPaaS Concierge for enterprises. The cloud-based, omnichannel communications offer is designed to help more traditional enterprises easily transform and elevate the mobile engagement experience with their customers. This press release features multimedia. View the full release here: https://www.businesswire.com/news/home/20210204005746/en/ Syniverse's CPaaS Concierge is comprised of five important elements. They are:
A leading global research firm profiled Syniverse in its market report on CPaaS for enterprises citing Syniverse for its "co-creation" approach to describe its CPaaS model, one that involves teaming up with customer development teams to leverage Syniverse CPaaS Concierge for improving competitiveness and the customer experience. Syniverse supports many global 2000 companies and brands in the technology, financial services, communications, retail and logistics, and travel and hospitality market segments. As an example, Syniverse is leveraging our CPaaS Concierge to support a global logistics company as they drive for effective interaction at every customer touchpoint in the package delivery life cycle. In parallel, they are leveraging the security and identity portfolio to enhance the security of their customer interactions. Finally, current orchestration efforts are the next step to maintain a coherent conversation across channels and maximize the efficiency of the entire process. The Syniverse CPaaS Concierge for enterprises is available now. To learn more, contact a Syniverse sales representative or go here. CLICK TO TWEET: .@Syniverse, the world's most #connected company, launches cloud-based, #omnichannel communications offering to help #enterprises simplify their #digitaltransformation. #syniverse #cpaasconcierge #orchestration https://bit.ly/2WzS6SZ Supporting Quotes
"Syniverse has been a strategic partner in mobile engagement with enterprises and leading brands around the world for many years. We feel CPaaS is just entering the mainstream of the technology adoption life cycle and that traditional enterprises will not adopt a do-it-yourself CPaaS approach. They need co-creation partners like Syniverse to help them create the differentiating customer experiences need to remain relevant and thrive. Our CPaaS Concierge offering is built specifically for this emerging and large part of the market."
"The COVID-19 pandemic has been a wake-up call for global 2000 companies. They have quickly realized the critical importance of their mobile relationship with their customers and are coming to terms with how far behind they are in their digital transformation journey. The Syniverse CPaaS Concierge helps these more traditional enterprises catch up quickly without causing disruption to their businesses and their customers. Our Syniverse CPaaS Concierge is best of breed and will serve as a catalyst for dramatic change in the customer experience for more traditional global multi-nationals." Digital Assets
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About Syniverse Syniverse is the world's most connected company, revolutionizing how businesses connect, engage, and exchange with their customers. For decades, we have delivered the innovative software and services that transform mobile experiences and power the planet. Our secure global network reaches almost every person and device on Earth. Our communications platform is industry-recognized as the best of its kind. And each year, we process over $35 billion in transactions, revolutionizing how goods and services are exchanged. Which is why the most recognizable brands-nearly every mobile communications provider, the largest global banks, the world's biggest tech companies, and thousands more-rely on us to shape their future.
View source version on businesswire.com: https://www.businesswire.com/news/home/20210204005746/en/ |
