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Simplr Partners with Gorgias, Creating an eCommerce Stack Designed to Empower CX Leaders to Generate Revenue and LoyaltySAN FRANCISCO, Dec. 16, 2020 /PRNewswire/ -- Simplr, a human-first, machine-enabled customer experience solution, has partnered with Gorgias to provide eCommerce brands with a customer service stack that is custom-built to turn contact centers into revenue drivers via 24/7 rapid-response digital customer engagement. Gorgias is the only eCommerce-specific customer service helpdesk built for brands on Shopify, Magento, and BigCommerce. Gorgias centralizes customer support, integrating email, chat, phone, SMS, Facebook and Instagram all in one place, allowing customer support agents a holistic customer view and the benefit of automation and machine learning to respond to inquiries without losing personalization. "We're extremely excited to partner with Simplr to help eCommerce brands provide exceptional always-on service to customers around the clock," said Billy McClennan, Director of Strategic Partnerships at Gorgias. "When customers are shopping online, they expect answers to their questions now, not later. And if they don't get those answers, brands risk losing them as a customer and, ultimately, losing revenue." With the benefit of Simplr's AI-enabled, highly-vetted customer service specialists who provide always-on, and on-brand, customer service across all digital channels, the Simplr/Gorgias partnership allows eCommerce brands to:
Princess Polly is an Australian-based online fashion boutique. The global brand has undergone tremendous growth since its founding in 2010, and has become a go-to spot for young women to shop the newest looks. Princess Polly has relied on the Simplr/Gorgias partnership as the core of their CX stack to provide exceptional service to customers, and maximize revenue.
"Together, Gorgias and Simplr provide eCommerce brands with the ideal customer experience stack to turn their contact center into a revenue driver by engaging visitors around the clock with rapid exceptional service that converts them into loyal customers," said Billy McClennan, Director of Strategic Partnerships of Gorgias. About Simplr View original content to download multimedia:http://www.prnewswire.com/news-releases/simplr-partners-with-gorgias-creating-an-ecommerce-stack-designed-to-empower-cx-leaders-to-generate-revenue-and-loyalty-301194160.html SOURCE Simplr |