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The True Impact of COVID on Employees: 1-in-4 Want to Quit Their Jobs Because of Poor Business ProcessesWorking from home during the pandemic has taken its toll on many workers, with one in four wanting to quit because of poor business processes, according to a new survey. The Global COVID-19 Technology Survey discovered nearly half of staff (48%) blamed bad processes for making their job more challenging - with a third saying they waste time. This press release features multimedia. View the full release here: https://www.businesswire.com/news/home/20201202005286/en/ The ABBYY Global COVID Technology Survey investigated the impact of COVID-19 and automation technologies on office workers in 20 industries across the U.S., UK, France, and Germany. (Graphic: Business Wire) Luckily for some, 64% of companies were quick to adopt new technologies and processes for the first time during the lockdown to help alleviate the stresses of remote working, according to the survey, carried out by Opinium Research in November 2020 on behalf of digital intelligence company ABBYY. Those using digital workers - aka robotic process automation (RPA) software robots - estimate that they save them an average of 26 hours a week in productivity. The survey investigating the impact of COVID-19 and automation technologies on office workers included 4,000 staff in 20 industries across the U.S., UK, France, and Germany. Other key findings include:
"During 2020, we saw a forced modernization of technology to meet an increasingly remote standard of doing business. We also saw the consequences of introducing new technologies too quickly and not fully understanding how they impact the entire business process workflow - they ended up frustrating employees and impacting their productivity," said Bruce Orcutt, Senior Vice president of Product Marketing at ABBYY. "In order to meet new demands, businesses need to know where their inefficiencies lie and how they can fix them before considering new automation tools. It's exactly why there is a surge in leveraging process intelligence tools that also encapsulate how workers complete their tasks. Additionally, incorporating AI into documents allows digital co-workers to augment human intelligence for more timely and smarter business decisions." Additional survey results are available in the infographic. About ABBYY ABBYY empowers organizations to gain a complete understanding of their business processes and the content that fuels them with its Digital Intelligence platform. ABBYY technologies are used by more than 5,000 companies, including many of the Fortune 500, and is recognized for its leadership in Intelligent Document Processing (IDP) and Process Discovery & Mining for driving significant impact where it matters most: customer experience, effectiveness, profitability, and competitive advantage. ABBYY is a global company with offices in 14 countries. For more information, visit www.abbyy.com/company and follow us on LinkedIn, Twitter and Facebook.? ABBYY and the ABBYY Logo are either registered trademarks or trademarks of ABBYY Software Ltd. Other product names mentioned herein may be trademarks and/or registered trademarks of their respective owners and are hereby recognized.
View source version on businesswire.com: https://www.businesswire.com/news/home/20201202005286/en/ |