Government Experience Award Winners Leverage IT to Enhance Services and Improve Citizen Experience
SACRAMENTO, Calif., Sept. 24, 2020 (GLOBE NEWSWIRE) -- The Center for Digital Government (CDG) today announced the winners of the fourth annual Government Experience Awards.
The awards recognize the achievements and best practices of states, cities and counties that are radically improving the experience of government and pushing the boundaries of how citizen services are delivered. Top government jurisdictions, agencies and departments will be honored during a virtual awards event later today.
“Our state and local government winners this year demonstrated that focusing on the government experience provides a foundation that played a vital role in responding and adapting to the uncertainties and disruptions of 2020,” said Dustin Haisler, chief innovation officer for the Center for Digital Government. “This year’s winners employed innovative methods and technologies to transform their government experiences, including leveraging citizen-centric platforms such as Mississippi’s myMS; employing AI to perform sentiment analysis on chatbots; and infusing digital services enterprise-wide for both internal and citizen-facing services.”
Overall State Government Experience Winners:
Overall County Government Experience Winners:
1st Place – Cabarrus County, NC
2nd Place – County of Los Angeles, CA
3rd Place – County of San Diego, CA
4th Place – Larimer County, CO
5th Place – Alachua County, FL
DeKalb County, GA
Dutchess County, NY
New Castle County, DE
Oakland County, MI
Tarrant County, TX
Overall City Government Experience Winners:
Project Experience Awards: In addition to the overall awards, project awards have a single focus area and can include more than one channel of interaction. Thirty Government Experience Project Awards were presented in four categories this year (city, county, state and federal government).
COVID-19 Response Awards: This year special awards were given to state, local and federal government agencies and departments whose methods of response and assistance to employees and citizens in coping with the pandemic were innovative and effective. Seventeen COVID-19 Response awards were presented this year.
FUTURE READY AWARD 2020: The Future Ready Award, sponsored by Google Cloud, is presented to jurisdictions that are laying the foundation for the disruptive and converging forces that are shaping an uncertain future -- through technology or process changes; innovation; engagement with partners; and by harnessing emerging technologies to solve problems.
CDG presented the Future Ready award to:
CDG thanks the underwriters of this year’s awards program: Adobe, Akamai, Amazon Web Services, Crown Castle, EasyVote Solutions, Google Cloud, Laserfiche, McAfee, Medallia Inc., NIC, Oracle, SHI, Spectrum Enterprise, Tyler Technologies, and Verizon Enterprise Solutions.
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