Help Lightning Closes $8M Investment Led by Resolve Growth Partners
BIRMINGHAM, Ala., Aug. 13, 2020 (GLOBE NEWSWIRE) -- Help Lightning, Inc, a provider of virtual expertise software that enables enterprises to accelerate the transformation of their field service and call center organizations to profit centers, today announced that it has closed $8 million in Series A funding led by Resolve Growth Partners. This financing will be used to scale the business and fuel enterprise virtual expertise innovations with the aim of improving field service organizations and call center first-time fix rates, extending workforce capacity, and improving customer satisfaction.
“Help Lightning’s virtual expertise software plays a vital role in bringing technical expertise to settings where it’s most urgently needed,” said Gary York, CEO, Help Lightning. “We’ve seen an extraordinary spike in demand during COVID-19 as technicians are not able to physically get to locations where their expertise is required. We expect the demand for virtual support to only accelerate post COVID-19 and welcome the support of Resolve Growth Partners as we aggressively scale the business.”
Today hundreds of field service organizations and call centers across a variety of industries rely on Help Lightning’s virtual expertise software:
“After evaluating the virtual expertise software market for over a year, our diligence is clear that Help Lightning has built a highly differentiated solution that is valued by its customers,” said Jit Sinha, co-founder and Managing Director from Resolve. “Help Lightning has a tremendous opportunity to power the success of this rapidly emerging market. We’re thrilled to be partnering with Gary York and his talented team.”
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