Ivanti Enhances Employee Experience with Biometric Authentication, Self-Service Automation Bots and Automated Asset Discovery in New Service and Asset Management Releases
SALT LAKE CITY, Aug. 11, 2020 /PRNewswire/ -- Ivanti, the company that automates IT and Security Operations to discover, manage, secure and service from cloud to edge, today announced enhanced capabilities for the Ivanti® Enterprise Service Management portfolio, which includes service management, asset management and automation solutions. The new releases give service desks greater visibility, in real time, to actionable information across their device estate to improve the accuracy, speed and efficiency of services delivered. This leads to better outcomes and can resolve up to 80% of issues before users report them through the use of automation bots.
Leveraging Ivanti Neurons™, announced last month, Ivanti continues to transform how the service desk gets work done by adding hyper-automation bots to self-heal and self-secure devices and provide proactive support for better user experiences.
"Today's users, whether working remote or in the office, expect a personal and immediate resolution for issues impacting their ability to remain productive," said Nayaki Nayyar, executive vice president and chief product officer, Ivanti. "The combination of Ivanti Enterprise Service Management with Ivanti Neurons augments service desk analysts with automation bots that detect and resolve issues and security vulnerabilities proactively, predictably, and autonomously. This is oe of the ways we transform service desk operations and enable significantly better user experiences and outcomes."
New enhancements in the Ivanti Enterprise Service Management 2020.2 releases include:
"With Ivanti, virtually every department in the University now has access to a dedicated staff knowledgebase—HR, Facilities, Legal, Faculty, Student Service teams, Marketing teams, etc. It's allowed us to move ahead very, very quickly and demonstrate the reasons why we wanted to track and manage remote devices without staff needing to be connected to a VPN," said Naomi Lutvey, Director of Client Services for ICT Services within the Enterprise Services Division, University of Southern Queensland (USQ). "It's configurable. I can't emphasize that enough. There is no coding—it's all configuration. And the flexibility which that has allowed us is enormous."
Ivanti Service Manager 2020.2, Ivanti Asset Manager 2020.2, Ivanti Automation 2020.2, and Ivanti Neurons are available now. For more information, stop by the Ivanti booth at the HDI Support World virtual conference, August 11 – 12, or visit: www.ivanti.com/solutions/enterprise-service-management.
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