Franciscan Missionaries of Our Lady Health System Elevates Digital Patient Access in Collaboration with Kyruus
Kyruus, the leader in provider search and scheduling solutions for health systems, today announced that Franciscan Missionaries of Our Lady Health System (FMOLHS), one of the largest health systems in Louisiana, is now connecting consumers to care online through the Kyruus ProviderMatch® platform. FMOLHS has launched both a new find-a-provider experience and online appointment booking with Kyruus as part of its efforts to improve patient-provider matching and patient access.
FMOLHS provides care to patients across Louisiana and Mississippi through a large network of provider practices and hospitals. Serving more than half of the Louisiana population, the non-profit, Catholic health system has expanded considerably over the last few years and sought a system-wide view of its growing provider network. The need for a centralized and robust provider directory became all the more evident as FMOLHS looked to expand its digital presence and online offerings for consumers.
Utilizing the award-winning KyruusOne® data management platform and Kyruus' proprietary clinical taxonomy, FMOLHS built detailed profiles for 3,400 providers, reflecting their unique areas of expertise detailed to the condition and procedure level. During this process, the team was able to leverage the continuously-updated taxonomy to capture COVID-19 and related terms accurately and efficiently on appropriate profiles, as well as build an informational COVID-19 profile to display in related search resuts.
"Across our organization, we share a deep commitment to delivering high quality care to the growing number of communities we serve," said Dr. Stephen Hosea, Chief Medical Information Officer at FMOLHS. "Taking the initiative to build a more consolidated and comprehensive view of our providers and their specific areas of expertise was a foundational step as we sought to empower patients online in new ways."
As FMOLHS elevated its digital presence, two key goals guided the way: making it easier for consumers to find the right providers and providing additional access for new and existing patients to see available appointments. The team chose Kyruus ProviderMatch® for Consumers to achieve both goals. The solution lets consumers initiate searches based on keywords, such as a condition or symptom, mapped to the new provider profiles. From there, they can filter matches further - including readily identifying providers with virtual offerings - and book both in-person and virtual visits online.
"FMOLHS has extended its engagement to new patient populations through a series of organizational expansions in recent years," said Graham Gardner, MD, CEO of Kyruus. "Like many health systems, the FMOLHS team recognized that enhancing patient access required an enhanced provider data management platform as well as a modern consumer search experience. We're honored to be enabling this work and helping FMOLHS augment both the patient and provider experience."
FMOLHS launched ProviderMatch first in the Baton Rouge area and is continuing to implement the software across the system in the coming weeks.
About the Franciscan Missionaries of Our Lady Health System
The Franciscan Missionaries of Our Lady Health System is one of the largest healthcare systems based in Louisiana and is the leading healthcare provider for more than half the state's population. The health system is a non-profit, Catholic organization sponsored by the Franciscan Missionaries of Our Lady. Headquartered in Baton Rouge, Louisiana, the ministry serves patients in Louisiana and Mississippi through a network of hospitals, clinics, physicians, elderly housing and integrated systems. The system's unified physician organization includes 900 adult and pediatric primary care physicians and specialists. The system's nine hospitals include St. Francis Medical Center in Monroe, Our Lady of the Lake Regional Medical Center in Baton Rouge and Gonzales, Our Lady of the Lake Children's Hospital in Baton Rouge, Our Lady of Lourdes Regional Medical Center, Heart Hospital, and Women's & Children's in Lafayette, Our Lady of the Angels in Bogalusa, and St. Dominic Hospital in Jackson, Mississippi. For more information, visit www.fmolhs.org.
Kyruus delivers industry-defining provider search and scheduling solutions that help health systems match patients with the right providers across their enterprise-wide access points. Serving more than 275,000 providers across leading health systems nationwide, the Kyruus ProviderMatch® suite of solutions-for consumers, access centers, and care settings-enables a modern and consistent patient experience, while optimizing provider utilization. The company's award-winning provider data management platform powers each of the ProviderMatch solutions and transforms how health systems understand and manage their provider networks. To find out why a Better Match Means Better Care®, visit www.kyruus.com.