Study Shows the Future of SRE Work is Remote and Increased Observability is Required
NEW YORK, June 24, 2020 (GLOBE NEWSWIRE) -- Catchpoint™ the leader in Digital Experience Management, conducted a study with the DevOps Institute of more than 600 site reliability engineers (SREs), examining the impact SREs have on improving operations and how the role is now permanent. The “2020 SRE Survey Report” [link to report] also highlights how SREs are taking on more responsibility for improving the digital experiences. The survey noted that a majority will be working remotely post COVID-19.
According to Google, SREs should be doing 50% ops work and 50% dev work, yet having a 50/50 workload split seems to be a pipe dream. The majority of respondents are currently spending 75% of their time on operations resulting in far less of their time being devoted to development. Additionally, 53% of respondents said they were being involved too late in the application lifecycle. When SREs are invited early into the development process, organizations can mature to more advanced observability resulting in improved service reliability, incident management effectiveness and customer satisfaction.
“Solving complex problems and ensuring reliability in today’s highly distributed world can be very difficult and requires greater monitoring and true observability. Prior to the pandemic, most companies had a handle on end-user/customer experience monitoring for distributed systems,” said Mehdi Daoudi, CEO of Catchpoint. “But now with a greater distribution of users comes new challenges and added reliability needs. True observability is the key to ensure reliability and customer experiences for all things distributed.”
“At Equinix, we connect mobile operators, clouds, SaaS platforms, and Enterprises across 55 global markets,” said Zac Smith, General Manager of Bare Metal at Equinix. “From this unique vantage point, we see how important the SRE role — and mindset — is to digital businesses as they take advantage of distributed infrastructure to create consistently amazing experiences for their users.”
"SRE is one of the most innovative approaches to managing services since the early days of ITIL and is most closely aligned with the principles and practices of Agile and DevOps. The data in this report supports the rising criticality of both SRE as a practice and Site Reliability Engineer as a role for any organization trying to adapt to the digital age," said Jayne Groll, CEO, DevOps Institute.
Observability Components Exist; Observability Does Not
Heavy Ops Work Load Comes at a Cost
Shift to Remote Creates Opportunities and Challenges
Below are a few recommendations for SREs based on the survey’s findings:
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