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Blue Yonder Research Reveals Dramatic Shift in Shoppers' Behavior Since COVID-19New research from Blue Yonder highlights how shopping behavior has changed globally since the COVID-19 pandemic started. Blue Yonder surveyed 6,000 European adult consumers in April and 1,000 U.S. adult consumers in both March and April. Online Versus In-Store Shopping Behavior A key finding on both continents shows that the grocery retail sector has been greatly impacted by more consumers ordering online for grocery delivery - and getting bogged down by delays.
"Online grocery delivery services have seen a big upward trend and attracted a lot of new customers, as a result of people being unable or unwilling to leave their homes. For new customers, their initial online grocery delivery experience will likely influence their repeated custom in the future, so it is crucial it is a positive one," said JoAnn Martin, vice president of retail industry strategy at Blue Yonder. "It is clear that both online and in-store shopping behavior will change as a result of the COVID-19 pandemic," said Wayne Snyder, vice president of retail strategy EMEA at Blue Yonder. "n the one hand, many retailers are going to need to ramp up their online fulfillment operations to meet growing customer demand and expectations. On the other, they will need to carefully consider the changing role of their store estates in terms of supporting both their online and offline business in the future." Ensuring the Right Assortment Mix Stock availability has been one of the major challenges facing retailers during the COVID-19 pandemic:
"Shopping patterns are shifting, and we are seeing a resurgence of the big weekly food shop. It is clear that consumers are willing to compromise on product and price, provided the items they need are in stock. Retailers must think about the knock-on effect this behavioral shift will have on availability and adjust product assortments in line. For example, if they find people seeking the security of purchasing a larger number of longer-life items, due to lockdown restrictions or supply problems, retailers could consider scaling back the number of fresh items on offer," added Martin. Research Methodology The European survey was conducted by Opinium, a strategic insight agency, between March and the end of April 2020. The findings are based on 6,018 online interviews with respondents in Europe (2,000 in the UK, 1,000 in France, 1,000 in Germany, 1,000 in Italy, 1,000 in Sweden). The U.S. survey collected responses from more than 1,000 US-based consumers, 18-years and older, via a third-party provider in both March and April 2020. Additional Resources:
About Blue Yonder Blue Yonder (formerly JDA Software) provides seamless, friction-free commerce, empowering every organization and person on the planet to fulfill their potential. Blue Yonder's machine learning-driven digital fulfillment platform enables clients to deliver to their customers when, how and where they want it. Applying over 35 years of domain expertise, contextual intelligence and data science, Blue Yonder is helping more than 3,000 of the world's leading manufacturers, retailers and logistics companies create more autonomous, sustainable and profitable operations. blueyonder.com "Blue Yonder" is a trademark or registered trademark of Blue Yonder Group, Inc. Any trade, product or service name referenced in this document using the name "Blue Yonder" is a trademark and/or property of Blue Yonder Group, Inc.
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