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Macorva Unveils People-Focused Customer Reviews to Help Companies Reward Service and Drive RetentionHOUSTON, Feb. 4, 2020 /PRNewswire/ -- Macorva, the people-focused feedback company, today launched its new Macorva CX customer feedback platform, the first solution that allows companies to gather actionable customer experience ratings that tie their feedback directly to individual employee service. With Macorva CX, companies can gather customer reviews based on specific interactions to motivate and reward outstanding employee service or identify churn risks and rekindle troubled customer relationships. By proactively delivering simple mobile surveys via SMS that take just seconds to complete, Macorva CX delivers higher customer response rates, as well as measurable, actionable data to help drive tangible CX improvements. "For the first time ever, we're giving companies a way to tie customer experience and employee performance together with hard data to help them reward excellence and incentivize improvement," said Macorva founder and CEO Carley Childress. "We give you actionable data to hold people accountable and help you deliver on your promises to customers." The Simple Solution to Critical CX Measurement Most customer feedback products are clunky, time-consuming and expensive, and they place an undue burden on the customer to provide freeform comments. That means response rates are typically low, and even when written responses are collected, they aren't trackable or measurable, making it hard to accurately analyze and act on feedback. Conventional CX platforms also don't associate customer feedback with individual employees, so it's often impossible to tie CX to a specific interaction. This leaves company leaders at a stand-still. They know there's an issue, but they don't have the data to solve it. Macorva CX solves that problem with a simple solution for both customers and companies. Built on Macorva's people-focused 360-degree employee engagement platform, Macorva EX, the new Macorva CX makes gathering and analyzing customer feedback easy and useful. Better Data, Actionable Intelligence With the Macorva CX platform, companies can:
The Macorva CX turnkey solution can be white labeled and customized to serve virtually any business, including retail, restaurants, real estate firms, banks, auto repair and car dealerships, mattress and furniture stores, fitness classes and facilities, hospitality, delivery services, spa services and much more. Companies can even add coupon codes or other incentives for customers to share their feedback. On the back end, detailed analytics allow companies to create custom reports that examine a wide range of performance metrics and unique parameters. Macorva CX is available as a standalone platform, or as a companion to the Macorva EX employee engagement platform. For a demo of the platform, check out https://youtu.be/-x1Dmc0OooI. To get up and running with Macorva CX, or to learn more, visit www.macorva.com. About Macorva To learn more, visit www.macorva.com. MEDIA CONTACT:
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