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eG Innovations Announces eG Enterprise v7, A Complete User Experience Monitoring Solution for IT Infrastructures
[January 31, 2020]

eG Innovations Announces eG Enterprise v7, A Complete User Experience Monitoring Solution for IT Infrastructures


eG Innovations, a leading provider of application and infrastructure monitoring solutions, announced today the general availability of eG Enterprise v7, the latest release of its flagship product. eG Enterprise v7 is a complete user experience monitoring solution, providing insights into all aspects of user experience for IT operations and development teams.

"IT monitoring has often focused on just monitoring resources. Today, user experience is the ultimate measure of an IT organization's success," says Srinivas Ramanathan, CEO of eG Innovations. "User experience is not just about application responsiveness. It also includes mean time to repair problems, accuracy of problem resolution, proactiveness of monitoring, and the ability to plan capacity upgrades intelligently. eG Enterprise v7 addresses all of these aspects of user experience."

The enhancements in this release cover all common use cases of application and infrastructure performance monitoring.

  • eG Enterprise v7 gives Ops, DevOps, and developers intelligent and actionable insights into application performance. A web application simulator is a new addition to the eG Enterprise synthetic monitoring portfolio. Real User Monitoring capabilities have been enhanced to integrate with the latest browser APIs to provide additional client-side latency metrics. Slice-and-dice reporting helps analyze user experience across different dimensions. Additional insights into backend processing across big data platforms, message queues, and search technologies help troubleshoot server-side slowness. Transaction tracing for Microsoft (News - Alert) Azure web apps, PHP, and NodeJS applications is now supported.
  • For digital workspaces, eG Enterprise includes new sensors for the latest additions to the Citrix stack, including Workspace Environment Manager (WEM), App Layering, SD-WAN, etc. Full support for Citrix Cloud is also available. New visualizations like geo maps depicting user locations and session topologies empower help desks with exactly what they need to quickly respond to user inquiries. Monitoring support for VMware Horizon 7 architectural changes including Horizon Cloud Pods AppVolumes, vSAN, and linked clones has also been added.
  • New monitoring capabilities and custom dashboards have been introduced for enterprise applications like SAP (News - Alert) and SaaS services, including Microsoft Office 365 and Salesforce.
  • Full support is available for monitoring Docker and Kubernetes, Hadoop, Cassandra, Redis, MuleSoft, Atlassian (News - Alert) Confluence, Apache Active MQ, Elasticsearch, Microsoft SQL reporting services, and many other application and infrastructure platforms.



"With eG Enterprise v7, it is clear to see how much effort eG Innovations has put into developing new capabilities and building on existing capabilities. These features will allow Citrix admins to better monitor and troubleshoot their environments than ever before. What I like is that eG Innovations understands what Citrix has been working on these past several months and has reacted to it quickly. Examples like support for new products like Citrix App Layering, WEM, and FAS come to mind," says George Spiers, Citrix CTP and Microsoft Certified Solutions Expert. "New user experience metrics, dashboards, and reports in this release will help an organization better understand what their end users are experiencing and will go a long way in helping Citrix environments perform at their peak."

eG Enterprise v7 also facilitates SaaS (News - Alert) deployment - it is fully multi-tenant and self-provisioned. Enterprises and MSPs can now benefit from many self-service options that automate and accelerate provisioning of the system.


"The impediment for effectively and proactively supporting the digital transformation of an enterprise sits on the shoulders of technology operations and other IT teams. They have access to actionable details, which they can use to course correct or prevent problems that impact customer and employee experience. Today's applications and supporting infrastructure are a complex mesh of interconnected items that need to be orchestrated and managed as holistically as possible. Automation solutions like eG Enterprise are essential enablers of modern IT teams," says Eveline Oehrlich, Research Director for Research in Action, a leading European research firm.

For more details, see https://www.eginnovations.com/it-monitoring/whats-new.

About eG Innovations

eG Innovations is dedicated to helping businesses across the globe transform IT service delivery into a competitive advantage and a center for productivity, growth, and profit. Many of the world's largest businesses use eG Enterprise technologies to enhance IT service performance, increase operational efficiency, ensure IT effectiveness, and deliver on the ROI promise of transformational IT investments across physical, virtual, and cloud environments. Visit us at www.eginnovations.com or on Twitter (News - Alert) at @eGInnovations.

All trademarks, service marks and company names are the property of their respective owners.


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