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Businesses Could Recoup Over $10,000 per Employee per Year With More Efficient Communications Practices and TechnologyMitel (News - Alert)®, a global leader in business communications, today announced the results of its latest global report on workplace productivity and business communications trends. The independent research study-conducted by research firm Vanson Bourne with advisement and analysis from KelCor, Inc.-surveyed 2,500 business professionals in five countries across North America, Western Europe and Australia to examine overarching trends in business communications and how existing communications and collaboration practices are impacting both workforce productivity and the bottom line. Key findings from the report:
The report also looked at which methods of communications and collaboration employees find most efficient and effective, offering helpful insights for IT and business leaders looking to ensure digital transformation initiatives and related technology investments are successful.
Given the significant waste surrounding resource costs and time, it's no surprise 74% of respondents felt that more effective use of technology within their organization would improve their personal productivity. However, the report brings to light several interesting findings on what is causing communications inefficiency and what organizations should consider to reduce it:
"Employees are asking for a seamless communications and collaboration experience, one that is consistent across the organization, across devices and integrated with their daily workflows," said Mary McDowell, Mitel's President and CEO. "The most successful organizations will be those that combine their implementation of advanced communications and collaboration technologies with strategic change management practices to empower employees and improve the customer experience." "The data in this survey is among the best I've seen in my 20 years in the industry," said Dr. Brent Kelly (News - Alert), Principal Analyst at KelCor. "It clearly shows that overall workplace productivity is deeply impacted by an organization's communications and collaboration practices and technology. If employees really do deliver the productivity improvements they say they can with strategically aligned communications and collaboration solutions supported by training and management, the benefits will far outweigh any of the costs associated with planning, purchasing, and deploying a consistent and seamless communications and collaboration experience across the enterprise." Methodology The Workplace Productivity and Communications Technology Report is based on a global survey of 2,500 business professionals across North America, Western Europe and Australia. The survey was conducted by independent research firm Vanson Bourne with advisement and analysis from KelCor, Inc., an independent analyst and consulting firm. Methodology and demographics information is detailed within the report white paper. Download the white paper: "Workplace Productivity and Communications Technology Survey: How Employee Communications and Collaboration Impacts Your Bottom Line." Additional Facts
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About Mitel A global market leader in business communications powering more than two billion business connections, Mitel helps businesses and service providers connect, collaborate and provide innovative services to their customers. Our innovation and communications experts serve more than 70 million business users in more than 100 countries. For more information, go to www.mitel.com and follow us on Twitter (News - Alert) @Mitel and LinkedIn. Mitel is the registered trademark of Mitel Networks Corporation. All other trademarks are the property of their respective owners. View source version on businesswire.com: https://www.businesswire.com/news/home/20191202005288/en/ |