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Blackboard Student Services Launches Chatbot CapabilityCHICAGO, Oct. 15, 2019 /PRNewswire/ -- EDUCAUSE -- Blackboard Inc., a leading education technology company for teaching, learning and student engagement, today announced the launch of Blackboard Chatbot Powered By Ivy.AI, a live conversation simulation tool offering students, instructors, and staff constant personalized support. The chatbot joins a growing suite of accessible and convenient Student Support offerings designed to streamline learners' experience throughout the entire student lifecycle—from recruitment services and enrollment coaching to technical and student support. "We are excited to offer institutions a hybrid technology- and people-based solution that offers students personalized, real-time resolutions when it comes to seeking information about their education," said Richa Batra, General Manager of Student Services at Blackboard. "Blackboard Chatbot Powered By Ivy.AI simplifies and expedites this process by allowing students to secure information according to their own schedule. As a result, students can spend more time on learning and institutions can focus more energy on strategic initiatives and teaching." Blackboard Chatbot can be integrated across multiple technologies and departments within an institution, such as Admissions, Financial Aid, and IT Service, presenting students with multiple opportunities to seek personalized information. The chatbot can be used as the automated arm of an institution's technical service desk and facilitate an uninterrupted hand-off to live advisors when prompted. The technology simulates a live conversation with a user by deploying natural language to cut down on response times, provide personalized information, and add a level of convenience. The chatbot will enable learners to access information about their institution or educational program by typing simple questions such as, "What is my financial aid account balance?" and "When is the deadline to register for classes?" Following implementation, Blackboard Chatbot leverages supervised learning and analytics to improve response time, performance, and accuracy. To learn more about Blackboard Student Services, please visit https://bbss.blackboard.com/. About Blackboard Student Services About Blackboard Inc. Contact: Hillary Marder, [email protected] View original content to download multimedia:http://www.prnewswire.com/news-releases/blackboard-student-services-launches-chatbot-capability-300939027.html SOURCE Blackboard Inc. |