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World Congress Brings CONNECT19, the Health Care Consumer Engagement and Technology Congress to Boston
[September 11, 2019]

World Congress Brings CONNECT19, the Health Care Consumer Engagement and Technology Congress to Boston

World Congress announces an updated line-up of twelve keynote speakers for its annual CONNECT19 conference today. Experts from hospitals, health plans, and health technology organizations will convene in Boston, September 23-24. Taking place at the Renaissance Boston Waterfront Hotel, this will be a unique opportunity for health plans, hospitals, and health systems to connect the dots and showcase ways they are putting patients and members at the center of their organizational strategies. This also includes discussions related to the patient experience and maternal health.

"We could not be more thrilled to have these keynote speakers at our conference. Each of them has remarkable experience and knowledge when it comes to our 2019 conference themes of consumer experience, human-centric care, innovation, and digital disruption," said Gina Glendening, Vice President of Product Development, World Congress.

Keynote speakers include:

Patty Blake
President, Senior Products
Tufts Health Plan

Neil Gomes, MBA, M.Ed., CSM, CSPO
Executive Vice President and Chief Digital Officer
Thomas Jefferson University and Jefferson Health

Amy Heymans
Funder and Chief Experience Officer


Melinda Karp
Vice President, Customer Centered Quality
Commonwealth Care Alliance

Kathy Klingler
Senior Vice President; Chief Marketing Officer, Marketing, Digital Strategy, and Consumer Experience
Blue Cross Blue Shield of Massachusetts

Kevan Mabbutt
Senior Vice President; Chief Consumer Officer
Intermountain Healthcare

Ben Singer
Innovation Design Strategies

Kristen Terlizzi
Maternal Health Advocate and Co-Founder
National Accreta Foundation

Randal Weber, MD, FACS Chief Patient Experience Officer
University of Texas MD Anderson Cancer Center

Enam Noor
Founder and CEO
Insightin Health

Patty Riskind
Head of Global Healthcare
SAP (News - Alert) Qualtrics

Sonny Dasgupta
Head of Product Marketing
SAP Customer Data Cloud

CONNECT19 offers four comprehensive, themed tracks. Attendees can customize their networking and learning experience by attending sessions across all four tracks at no additional cost:

  • Hospital Marketing and Communications
  • Patient Experience and Engagement
  • Health Plan Consumer Experience and Retention
  • Stars and Quality Improvement Measures

CONNECT19 also has 21 organizations exhibiting and sponsoring including Gold Partners, Insightin Health and SAP, with more expected. Prospective attendees and sponsors can learn more about the event by visiting

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