TMCnet - World's Largest Communications and Technology Community



Cloud-Based Contact Center Market, 2025 - Global Market is Projected to Grow by $28.6 Billion
[August 27, 2019]

Cloud-Based Contact Center Market, 2025 - Global Market is Projected to Grow by $28.6 Billion

DUBLIN, Aug. 27, 2019 /PRNewswire/ -- The "Cloud-Based Contact Center - Market Analysis, Trends, and Forecasts" report has been added to's offering.

Research and Markets Logo

Cloud-Based Contact Center market worldwide is projected to grow by US$28.6 Billion, driven by a compounded growth of 23.8%. Large Enterprises, one of the segments analyzed and sized in this study, displays the potential to grow at over 21.8%. The shifting dynamics supporting this growth makes it critical for businesses in this space to keep abreast of the changing pulse of the market.

Poised to reach over US$20 Billion by the year 2025, Large Enterprises will bring in healthy gains adding significant momentum to global growth.

Representing the developed world, the United States will maintain a 26.9% growth momentum. Within Europe, which continues to remain an important element in the world economy, Germany will add over US$946.1 Million to the region's size and clout in the next 5 to 6 years. Over US$1.8 Billion worth of projected demand inthe region will come from other emerging Eastern European markets.

In Japan, Large Enterprises will reach a market size of US$1.4 Billion by the close of the analysis period. As the world's second largest economy and the new game changer in global markets, China exhibits the potential to grow at 23% over the next couple of years and add approximately US$4.8 Billion in terms of addressable opportunity for the picking by aspiring businesses and their astute leaders.

Several macroeconomic factors and internal market forces will shape growth and development of demand patterns in emerging countries in Asia-Pacific, Latin America and the Middle East. All research viewpoints presented are based on validated engagements from influencers in the market, whose opinions supersede all other research methodologies.

Competitors identified in this market include the following, among others:

  • 3CLogic (USA)
  • 8x8, Inc. (USA)
  • Aspect Software, Inc. (USA)
  • BT GROUP PLC (United Kingdom)
  • Cisco Systems, Inc. (USA)
  • Connect First, Inc. (USA)
  • Evolve IP LLC (USA)
  • Five9, Inc. (USA)
  • Genesys (USA)
  • Liveops, Inc. (USA)
  • Mitel Networks Corporation (Canada)
  • NewVoiceMedia Limited (United Kingdom)
  • NICE Ltd. (Israel)
  • Oracle Corporation (USA)
  • Ozonetel Communications Pvt Ltd. (India)
  • West Corporation (USA)

For more information about this report visit

Research and Markets also offers Custom Research services providing focused, comprehensive and tailored research.

Media Contact:

Research and Markets
Laura Wood, Senior Manager

For E.S.T Office Hours Call +1-917-300-0470
For U.S./CAN Toll Free Call +1-800-526-8630
For GMT Office Hours Call +353-1-416-8900

U.S. Fax: 646-607-1907
Fax (outside U.S.): +353-1-481-1716

Cision View original content:

SOURCE Research and Markets

[ Back To's Homepage ]

Technology Marketing Corporation

2 Trap Falls Road Suite 106, Shelton, CT 06484 USA
Ph: +1-203-852-6800, 800-243-6002

General comments:
Comments about this site:


© 2020 Technology Marketing Corporation. All rights reserved | Privacy Policy