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AT&T Earns J.D. Power 2019 Business Wireline Satisfaction Award for Large Enterprise BusinessDALLAS, July 11, 2019 /PRNewswire/ -- AT&T* earned the J.D. Power 2019 U.S. Business Wireline Satisfaction award for Large Enterprise business for the second year in a row. This recognition demonstrates our dedicated focus on continually improving customer service throughout the operational lifecycle and progress through our vertically-focused account, service and marketing teams. AT&T scored 11 points higher than the nearest competitor in the Large Enterprise segment, scoring highest in all 6 of the J.D. Power factors. Additionally, in the Small Medium Business segment, AT&T achieved the highest score in 4 out of 6 factors. "Our customers are our number one priority. Everything we do starts and ends with them," said Sorabh Saxena, president, Global Operations & Services, AT&T Business. "We're committed to delivering the personal service our customers expect combined with cutting-edge platforms that anticipate customer needs through artificial intelligence and automation technologies." Leading with Listening We've been on a continuous multiyear transformation journey that has four key pillars - people, process, technology and culture to deliver excellent customer service. We've delivered leading edge capabilities to sales delivery and service teams to enhance first call resolution and customer service. AI is Key to Improving Customer Service AT&T is using AI and machine learning to anticipate customer needs – identifying issues before the customer tells us. Machine learning monitors the status of projects. If something is taking longer than expected, AT&T Business teams can be alerted automatically. They can then take corrective actions and communicate with the customer – keeping customer effort to a minimum and driving up satifaction. One successful example where AI vastly improved the customer experience is our Fiber Fast initiative that uses network business intelligence to accelerate delivery intervals at the point of sale. This effort includes cross functional collaboration across multiple organizations to provide service delivery dates to customers in days instead of weeks or months. 5G and Vertical Focus "AT&T continues to deliver the future first - making the complex simple for our vast and varied customer base," said Saxena. *About AT&T Communications AT&T Communications is part of AT&T Inc. (NYSE:T). Learn more at att.com/CommunicationsNews. AT&T products and services are provided or offered by subsidiaries and affiliates of AT&T Inc. under the AT&T brand and not by AT&T Inc. Additional information about AT&T products and services is available at about.att.com. Follow our news on Twitter at @ATT, on Facebook at facebook.com/att and on YouTube at youtube.com/att. © 2019 AT&T Intellectual Property. All rights reserved. AT&T, the Globe logo and other marks are trademarks and service marks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks contained herein are the property of their respective owners. **Based on analysis by Ookla® of Speedtest Intelligence® data average download speeds for Q2 2019.
View original content to download multimedia:http://www.prnewswire.com/news-releases/att-earns-jd-power-2019-business-wireline-satisfaction-award-for-large-enterprise-business-300883605.html SOURCE AT&T Communications |