Netformx AssetXpert Empowers IT Solution Providers to Transform Customer Success
Today at Cisco (News - Alert) Live, Cisco's annual IT and communications conference, Netformx® announced the newest addition to its suite of applications, Netformx AssetXpert. AssetXpert enables IT Solution Providers to improve their customer advocacy and success by simplifying customer asset tracking, renewals management, and oversight of contract change requests. Netformx solutions focus on automating and optimizing the pre-sales, post-sales, and asset management processes for IT solution providers, vendors, and distributors.
IT solution providers are on a journey to transform their businesses and meet their enterprise customers' desire for more self-service capabilities. IT solution providers that automate interactions with their end-customers see higher retention rates, improved customer experience, and greater loyalty. The ability for solution providers to instantly open portals for end-customers to view and manage their service contracts is a game changer that improves both partner and end-customer productivity.
Management of customer IT assets and contracts can be challenging and time-consuming. Assets are often spread across multiple sites, networks, and geographies; and associated Cisco SmartNet® asset support contracts expire at different times throughout the year. Additionally, assets are often moved without updating the asset's location, resulting in inaccurate asset information. Ensuring contract coverage and timely and accurate renewals is a daunting task for sales and renewals teams.
Designed with the goal of empowering solution providers and their customers, Netformx AssetXpert provides a single, unified customer-centric view of assets and contracts as well as business intelligence on coverage and expiration dates. Partners can create customer-specific views for their sales team and also offer these portals to their customers.
"By consolidating SmartNet contract information using Netformx
AssetXpert, solution providers can have at-a-glance access to data on
their customer's renewal situation, enabling them to engage proactively
with their customers to ensure timely renewals. Doing that before
contracts end and providing portal access to customers so they can see
their own status has benefited the customer relationship and Sales' role
as a trusted advisor."
Netformx helps IT solution providers, vendors, and distributors increase revenues and create an improved buying experience for their customers. The Netformx application suite serves as a CPQ-for-IT that offers a simpler way to configure, design and sell complex multi-vendor solutions with greater accuracy and speed. Our comprehensive KnowledgeBase™ and analytics tools allow users to offer the most cost-effective solutions and identify opportunities for up-sell and cross-sell. Solution Providers selling Cisco can further optimize use of promotions, discounts and rebates to grow profit margins. Netformx streamlines the IT sales lifecycle from pre-sale to renewal with powerful business intelligence, actionable insights, collaboration and automation, resulting in better business outcomes.
Netformx has over 2,000 customers in more than 120 countries including ALE, AT&T (News - Alert), Bell Canada, British Telecom, Cisco, Dimension Data, Insight, Optus, and Telstra. Our comprehensive KnowledgeBase™ contains client and vendor products, services, and program compliance data from vendors such as Cisco, ALE, Check Point, Juniper, and Riverbed (News - Alert). www.Netformx.com, Twitter and LinkedIn.
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