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Digital Transformation: The Cost of Doing Nothing
[March 20, 2019]

Digital Transformation: The Cost of Doing Nothing


SAN FRANCISCO, March 20, 2019 /PRNewswire/ -- Genesys® (www.genesys.com), the global leader in omnichannel customer experience and contact center solutions, is hosting a virtual event on March 27 to share how innovations like the cloud, digital channels and artificial intelligence (AI) can help organizations connect every interaction with consumers, resulting in better business outcomes.

2017 Genesys logo (PRNewsFoto/Genesys)

What:
Virtual Summit: Contact Center Modernization and the Dangers of Standing Still
In this live streamed event, hear from keynote speaker Alexander Michael, Frost & Sullivan's foremost expert on digital transformation, and other industry change makers about how to evolve alongside customers' expectations in a dynamic industry. Gain practical knowledge to help you evaluate vendors and simplify your migration strategy from experts who have helped some ofthe biggest brands in the world successfully modernize their technology and approach. In addition, you'll learn how live employees working in concert with AI can help your business deliver more cost-effective and personalized customer journeys, resulting in increased revenue, customer satisfaction, converted leads and more.



Why:
Join this webinar to:

  • Get up to date on what's happening with digital transformation in the contact center.
  • Gain insights into the Genesys prescriptive migration approach.
  • Learn to calculate the long-term ROI of a migration versus the cost of doing nothing.

Who:
Participants include:


  • Alexander Michael, director of consulting, digital transformation, Frost & Sullivan
  • Brian Bischoff, senior vice president, cloud solutions, Genesys
  • Gordon Sexton, strategic business consulting manager and AI practice manager, Genesys

When:
Wednesday, March 27 — 2.5 hours (150 minutes)

  • North America: 11AM1:30PM EDT
  • Europe, Middle East, and Africa: 3PM5:30PM GMT

How:
Register now to attend this live webinar and/or to receive a migration kit which includes a post-event recording, customer success stories and more.

About Genesys
Genesys® powers more than 25 billion of the world's best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel. Every day, 11,000 companies in more than 100 countries trust our #1 customer experience platform to drive great business outcomes and create lasting relationships. Combining the best of technology and human ingenuity, we build solutions that mirror natural communication and work the way you think. Our industry-leading solutions foster true omnichannel engagement because they perform equally well across channels, on-premises and in the cloud. Experience communication as it should be: fluid, instinctive and profoundly empowering. Visit genesys.com on Twitter, Facebook, YouTube, LinkedIn and the Genesys blog.

Contacts:
Rachel Faulkner
Genesys
rachel.faulkner@genesys.com
+1 317-715-8109

Adriana Saldaña
Sterling Communications
genesys@sterlingpr.com
+1 408-395-5500

 

Cision View original content to download multimedia:http://www.prnewswire.com/news-releases/digital-transformation-the-cost-of-doing-nothing-300815368.html

SOURCE Genesys


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