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Orb Health Adds Southcoast Health to Growing List of Customers for Chronic Care Management Services
[November 27, 2018]

Orb Health Adds Southcoast Health to Growing List of Customers for Chronic Care Management Services

Orb Health today announced that Southcoast Health, which serves more than 250,000 patients in Massachusetts and Rhode Island, has chosen Orb Health's industry-leading collaborative care solution and telehealth care delivery services. Southcoast will leverage these solutions to quickly and cost-effectively expand into chronic care management.

"We're thrilled Southcoast Health has selected Orb Health for these critical services. Orb Health was founded to transform patient's lives by focusing on health outcomes for chronic care patients and behavioral health segments," said Dr. Paul Oran, founder and CEO at Orb Health. "We exist to leverage and extend leading technology paradigms, such as Epic Systems, building software that makes a difference where it matters the most - the interaction between healthcare providers and their patients."

"At Southcoast Health, we're not only dedicated to advancing the standards of care for our patients, but continually empowering our doctors, nurses, and caregivers with the tools necessary to provide world-class care," said Rick Markello, Chief Financial Officer, Southcoast Physicians Group. "However, when it came to introducing Chronic Care Management on top of our Epic Systems electronic medical records (EMR), we were presented with a choice: try to build the systems, care standards, and staff needed at great cost and long lag time before beginning to service our patients, or look to partner with a technology and telehealth firm that would provide Southcoast with the best level of capbility, at less cost and far sooner. After exploring several options, it was clear Orb Health had the best solution for our needs."

Orb Health provides an integrated suite of collaborative care technology, which extends the power of EMR systems like Epic Systems, plus clinical telehealth services that combine to meet the complete needs of patients, doctors and health systems. The result is accelerated and streamlined delivery of Chronic Care Management. The Orb Health solution unifies provider workflow preferences, protocols designed to maximize patient outcomes, bi-directional connectivity with leading EMRs like Epic, and third-party medical devices for remote patient monitoring. This enables a seamless extension of a health system's care delivery outreach and capacity when combined with Orb Health's internal network of highly trained and specialized clinicians. Orb Health enables healthcare providers to deliver better patient engagement, improved outcomes, and realize cost-savings, without the need to stand up their own telehealth solution and hire additional staff.

By using Orb Health, Southcoast Health will reduce its time and cost to implement Chronic Care Management services and provide critical gap care between office visits. This higher level of compliant care will be delivered without adding additional overhead and without the need to "rip and replace" existing EMRs, portals, or IT systems. Doctors will quickly be empowered with extra-visit care services as an extension of their own care practices, providing patients with exceptional services that drive better outcomes. In existing implementations, practices have seen preliminary results showing a reduction of up to 64% in hospital readmissions and a patient retention rates of 98% with a 4.7 out of 5-star satisfaction rating.

"We chose Orb Health because they were the only vendor who really understood that a health system needs a solution that expands care capabilities and evolves our current systems, such as Epic, as we provide new and critical services to our patients," said Markello. "We get the best of all worlds with Orb Health: world-class care using existing resources, both human and technical, while driving the best possible outcomes for our patients. We also expect to see secondary benefits such as streamlined billing for these services while maintaining the highest level of compliance. We are very excited to work with Orb Health on changing healthcare in the New England region."

About Orb Health

Orb Health seamlessly extends health systems abilities to deliver Chronic Care Management (CCM (News - Alert)), Behavioral Health (BH), and more to the patients that need it the most without adding overhead. The intelligent, collaborative care platform bidirectionally syncs with existing IT systems (EMR, portals, etc.) so they remain the "patient record of truth" and a turnkey suite of care delivery services seamlessly extends service reach. With Orb Health, you're able to quickly expand care management capacity, resulting in increased revenue, efficiency, and compliance while maximizing patient outcomes and future-proofing your practice. Based in Phoenix, Arizona, the company is backed by well-respected investment firms and works with leading healthcare systems, FQHCs, RHCs, Revenue Cycle Management firms, and physician-owned practices.

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