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Parks Associates: 57% of Current U.S. Home Security Subscribers Have Interactive Services
[November 26, 2018]

Parks Associates: 57% of Current U.S. Home Security Subscribers Have Interactive Services

DALLAS, Nov. 26, 2018 /PRNewswire/ -- New research from Parks Associates shows the integration of smart home products will be key to drive new recurring monthly revenue (RMR) growth among security companies. 360 Deep Dive: Driving RMR Growth with Add-on Products & Services notes the security industry has experienced flattening RMR growth as adoption of interactive services has exceeded 50% of security subscribers.

"Today, over three quarters of new security subscribers have interactive services, paying $9 per month on average for the service," said Tom Kerber, Sr. Director, IoT Strategy, Parks Associates. "As adoption of interactive services matures and new entrants with low-cost, self-installed systems put downward pressure on RMR, the industry is seeking solutions to expand RMR. Cybersecurity services, video verification, and personal emergency response are a clear path to generating incremental RMR."

Parks Associates notes only 23% of current security subscribers have an integrated smart home device, which can add an additional $15 to system costs. New industry initiatives, such as Vivint's Flexpay, are designed to overcome consumer resistance to high upfront costs by offering financing options for security-as-a-service solutions and smart home products such as lights, locks, and thermostats.

360 Deep Dive: Driving RMR Growth with Add-on Products & Services evaluates consumer interest in financing add-on home control products. It also evaluates the demographi and psychographic characteristics of consumers that are interested in each service.

Additional research includes:

  • 50% of current subscribers will purchase add-on video verification for $10 per month.
  • More than 20% of current subscribers are very interested in both vehicle monitoring and tag tracking services.
  • Only 37% of new subscribers have an integrated smart home device.

Parks Associates will host "Special Session: Home Security and the Smart Home" at CONNECTIONS™ Summit: Consumer IoT and Smart Home on January 8, 2019, in Las Vegas, on the first day of CES® 2019. This session highlights opportunities and challenges in the smart home and residential security industry and features executive speakers from eQ-3 and Ring, an Amazon Company. Registration is available at the CES site.

For more information about 360 Deep Dive: Driving RMR Growth with Add-on Products & Services, contact To schedule an interview with an analyst or to request specific research data, please contact Julia Homier at, 972-996-0202.

About Parks Associates

Parks Associates is an internationally recognized market research and consulting company specializing in emerging consumer technology products and services. Founded in 1986, Parks Associates creates research capital for companies ranging from Fortune 500 to small start-ups through market reports, primary studies, consumer research, custom research, workshops, executive conferences, and annual service subscriptions.

The company's expertise includes digital media and platforms, entertainment and gaming, home networks, Internet and television services, digital health, mobile applications and services, support services, consumer apps, advanced advertising, consumer electronics, energy management, and home control systems and security.

Each year, Parks Associates hosts industry webcasts, the CONNECTIONS™ Conference Series, Connected Health Summit: Engaging Consumers, Smart Energy Summit: Engaging the Consumer, and Future of Video: OTT, Pay TV, and Digital Media.

Julia Homier
Parks Associates

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