[November 08, 2018] |
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Reinventing the Retail Customer Experience with Accruent's Full Lifecycle Management
Accruent,
the world's leading provider of physical resource management solutions,
is the first to integrate facilities and real estate management
technology that gives retailers the data they need to improve the
in-store experience and keep customers engaged with their brand.
According to IDC (News - Alert), "Customer experience is the trigger of retail
innovation. It is the focal point of a new way of doing business for
retailers, with an individualized value proposition at the core merging
physical and digital experiences." In fact, 80% of retailers surveyed by
IDC felt "urgency to realign business model for customer experience."
As retailers are pressured to innovate and drive a fresh customer
experience, Accruent's full lifecycle management includes our latest
product integrations and functionality updates that allow retailers to:
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innovate in-store experiences allocated through data-driven capital
plans by leveraging existing facilities and asset data.
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improve the customer experience by avoiding delays and reducing repair
turnaround times by breaking down silos and providing visibility into
lease obligations, contract terms and conditions, watching work orders
in progress, and connecting engineering documentation to work orders.
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spend more time with customers and less time on operational tasks by
automating workflows that reduce unnecessary work orders and site
visits.
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drive operational cost savings and enable additional investment in
ways that impact customers by taking advantage of usage-based rent.
"Retailers must find ways to increase foot traffic to physical stores
and keep consumers coming back," said Greg Rivera, SVP, Retail,
Accruent. "Technology has an impact on the in-store experience and
Accruent continues to invest in innovations that give retailers the
ability to differentiate from their competition and offer meaningful
experiences for their customers."
Hundreds of world-leading retailers have chosen to partner with Accruent
across our various product lines:
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Lease
administration and management: Manages complex real estate and
equipment lease scenarios, mitigates risk, ensures FASB and IASB
compliance, and integrates into existing ERP systems.
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CMMS:
Provides visibility and control over work orders, assets, facilities,
and contractors
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IoT
monitoring: Collects data and integrates workflows for nearly any
asset class, from elevators, HVAC and lighting, to fuel pumps,
compactors, refrigerators, and chillers.
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Survey,
audit and capital planning: Enables retailers to know the current
state of their facilities and assets and to monitor and budget for
brand consistency across their locations.
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Engineering
information management (EIM): Ensures that engineering information
and CAD plans are easily available for construction or maintenance on
assets, providing smooth workflows and compliance across engineering,
contractors and maintenance.
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Capital
project management and project management: Increases visibility
and reduces capital project costs by associating multiple projects and
scheduling to a single capital program. Manages new retail
construction and ensures controls are in place to deliver a consistent
brand promise.
With full visibility into facilities management, real estate lifecycle,
and physical resource management, this new product suite helps retailers
create and maintain in-store experiences that are engaging for
customers. These product integrations are available immediately
worldwide.
[1]
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Experience-Based Business Models: Results from the IDC Retail
Innovation Survey 2018, IDC, June 2018
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About Accruent accruent.com,
@accruetllc Accruent
is a global software company that helps organizations achieve superior
performance by transforming how they manage their physical resources.
Its innovative, industry-leading cloud-based software and services
enable organisations to optimise all stages of asset management from
capital planning through to IoT-based monitoring and control. With a
proven track record across two decades, Accruent has created the only
integrated SaaS (News - Alert)-based framework and reporting platform for full
lifecycle physical resource management. Over 10,000 global customers
depend on Accruent solutions to drive out hidden costs, extend asset
lifecycles, protect their brands, ensure compliance and deliver on the
missions of their organisation. Headquartered in Austin, Texas, Accruent
customers, with operations across 150 countries, span multiple
industries including: retail, commercial, government, healthcare,
education, telecommunications, utilities, manufacturing and many more.
View source version on businesswire.com: https://www.businesswire.com/news/home/20181108005230/en/
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