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Global Unified Communication as a Service (UCaaS) Markets Report, 2015-2018 & 2022
[October 22, 2018]

Global Unified Communication as a Service (UCaaS) Markets Report, 2015-2018 & 2022

DUBLIN, Oct. 22, 2018 /PRNewswire/ --

The "Unified Communication as a Service (UCaaS) - Global Strategic Business Report" report has been added to's offering.

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The report provides separate comprehensive analytics for the US, Canada, Japan, Europe, Asia-Pacific, Latin America, and Rest of World. Annual estimates and forecasts are provided for the period 2015 through 2022. Market data and analytics are derived from primary and secondary research. Company profiles are primarily based on public domain information including company URLs. This report analyzes the worldwide markets for Unified Communications as a Service (UCaaS) in US$ Million.

The Global, the U.S. and the European markets are independently analyzed by the following Segments:

  • Collaboration Application
  • Telephony
  • UC Application
  • Contact Center

The report profiles 117 companies including many key and niche players such as:

  • 8x8, Inc. (USA)
  • AT&T, Inc. (USA)
  • Avaya, Inc. (USA)
  • BT Group plc (UK)
  • Centile Telecom Applications (France)
  • Cisco Systems, Inc. (USA)
  • DXC Technology Co. (USA)
  • Fuze (USA)
  • IBM Corporation (USA)
  • Microsoft Corporation (USA)
  • Mitel Networks Corporation (Canada)
  • NTT Communications (Japan)
  • Orange Business Services (France)
  • RingCentral, Inc. (USA)
  • Verizon Enterprise Solutions (USA)
  • Vonage (USA)
  • West Corporation (USA)

Key Topics Covered:

Study Reliability and Reporting Limitations
Data Interpretation & Reporting Level
Quantitative Techniques & Analytics
Product Definitions and Scope of Study
Collaborative Applications
UCC Applications
Contact Center Solutions

Availability of Diverse Communication Channels & Collaboration Solutions Heightens the Need for Unification
Complexities of In-House Deployment & Management of UCC Throws Spotlight on Cloud Based Services
Why In-House Implementation of UCC is a Complex Task .
Cloud Based Unified Communication & Collaboration as a Service - The Buzzword' for Affordable, Scalable & Easy-to -Deploy UCC Strategy
Cloud Based UCCaaS - Market Dynamics
Favorable Macro Factors Lend Traction to UCaaS Demand
Developed Regions: Key Revenue Contributors
Emerging Markets: Hotspots for Growth
Cloud Ready Asian Countries to Drive the Next Wave of Disruptive Cloud Service Offerings in UCC

Growth in Enterprise Cloud Spending Augurs Well for the Cloud Based UCaaS Market
Cloud Based UCCaaS Comes as a Shot in the Arm for Enterprise Green IT Initiatives
Rising Adoption of Enterprise Mobility & BYOD Strategies and Huge Complexities in Integrating UCC to Mobile Platforms Drive Cloud Based UCCaaS Adoption
Key Factors Encouraging BYOD Trend among Enterprises Ranked by Importance Attached by Enterprises
Select Mobile Apps Used in BYOD Environments
High Speed Internet Infrastructure Supports Cloud Based UCCaaS DeploymentPublic Cloud - The Most Popular Choice of Cloud Model for UCCaaS Delivery

Hybrid Clouds to be Fastest Growing Deployment Model for UCCaaS
Mushrooming SMBs Spur Adoption of Cloud Based UCC
Tracing UCCaaS Adoption Patterns in Key End-Use Industries
Banking, Finance & Insurance (BFSI)
Healthcare Industry
Retail Industry
Key Issues & Challenges
Security Concerns
Lack of Interoperability Among Vendor Solutions
Lack of Adequate Awareness About Cloud Based UCCaaS
Difficultly in Migrating Traditional Communication Strategy with Cloud Based UCCaaS

Unified Communications & Collaboration (UCC) - Introduction & Definition
Key Benefits of UCC
Types of UCC by Deployment Model
On Premise Unified Communication & Collaboration
Cloud Based Unified Communication & Collaboration
Hybrid Unified Communications & Collaboration
Cloud Based Unified Communication & Collaboration as a Service (UCaaS)
Benefits of UCCaaS
For Employees and End Users
For Business Owners
For Enterprise IT Departments
UCCaaS Categories Based on Deployment Model
Public Cloud Based UCCaaS
Private Cloud Based UCCaaS
Hybrid Cloud Based UCCaaS
UCCaaS Categories Based on Tenancy
Key Technology Solutions Provided as Cloud Services
Collaborative Applications
UCC Applications
Contact Center Solutions
Benefits of Cloud Based Contact Center Infrastructure

Leading Players in the UCaaS Market
Market Abuzz with M&A Activity
Select M&A Deals involving UC and UCaaS Vendors (2015-2018)

5.1 Focus on Select Global Players
8x8, Inc. (USA)
AT&T, Inc. (USA)
Avaya, Inc. (USA)
BT Group plc (UK)
Centile Telecom Applications (France)
Cisco Systems, Inc. (USA)
DXC Technology Co. (USA)
Fuze (USA)
IBM Corporation (USA)
Microsoft Corporation (USA)
Mitel Networks Corporation (Canada)
NTT Communications (Japan)
Orange Business Services (France)
RingCentral, Inc. (USA)
Verizon Enterprise Solutions (USA)
Vonage (USA)
West Corporation (USA)

5.2 Product/Service Launches
Microsoft Rolls Out Microsoft Teams as a Replacement to Skype for Business
Mavenir Unveils mUCaaS Platform
Westcon-Comstor Rolls Out Westcon UCaaS
Masergy Enhances Global UCaaS with Masergy Connect
Vonage Rolls Out Vonage Business Cloud
Intermedia Rolls Out Intermedia Unite
Frontier Communications Unveils Frontier AnyWare UCaaS
net2phone Launches net2phone Hosted PBX Unlimited Service in Mexico
NorthState Technology Introduces Hosted UcaaS Solution
Amazon Releases Chime
SkySwitch Integrates UCaaS with Amazon Alexa Voice-Command Support
Unify Launches OpenScape Cloud
NEC Canada and Enghouse Interactive Introduce UNIVERGE BLUE UCaaS
Alcatel-Lucent Enterprise Rolls Out Rainbow Connector
Windstream Rolls Out Broadview OfficeSuite with SD-WAN

5.3 Recent Industry Activity
Avaya Establishes Avaya Cloud Business Unit
Cisco Snaps Up BroadSoft
Searchlight Capital Partners Snaps Up Mitel
Avaya Snaps Up Spoken Communications
BT Group to Establish BT Enterprise
Ooma to Acquire Voxter Communications
LogMeIn to Acquire Jive Communications
Ribbon Communications Acquires Edgewater Networks
Vonage to Acquire NewVoiceMedia
Fusion to Acquire Megapath
net2phone Takes Over Versature
Evolve IP Snaps Up thevoicefactory
ScanSource Acquires Intelisys Global
Waterland Private Equity Consolidates Centile, Swyx Solutions and Within Reach Group
Evolve IP Acquires Assets of AiTech
8x8 Inks Strategic Partnership Deal with Itancia SARL
Star2Star and Blueface Merge to Establish StarBlue
Avaya Completes Debt Restructuring Program
Fuze Relocates to New Boston Headquarters
Apollo Global Management Acquires West Corporation
Mitel Snaps Up ShoreTel
West Acquires Cloud Collaboration Assets of Vocus Group
Sonus and GENBAND Merge to Establish Ribbon Communications
NetFortris Snaps Up Fonality
nexVortex Acquires Northwest Vox
Avaya Government Solutions Teams Up with collab9
BroadSoft Collaborates with Symbio Networks in Australia
CenturyLink Joins Hands with BroadSoft

UCaaS Technology Segments by Region


7.1 The United States
A. Market Analysis
The United States: Prime Market for Cloud-based UCaaS
Enterprise Mobility Continues to Find Significant Demand - Augurs Well for Cloud Based UCCaaS Market
Competitive Scenario
B. Market Analytics

7.2 Canada
Market Analysis

7.3 Japan
Market Analysis

7.4 Europe
A. Market Analysis
Analysis by Region
Analysis by Segment
Resurgence in Enterprise Sector to Drive Demand for UCaaS in Europe
B. Market Analytics

7.5 Asia-Pacific
A. Market Analysis
Asia-Pacific: A Market Laden with Opportunities
Growing Importance of Enterprise Mobility to Spur Momentum
B. Market Analytics

7.6 Latin America
Market Analysis

7.7 Rest of World
Market Analysis


Total Companies Profiled: 117 (including Divisions/Subsidiaries - 123)

  • The United States (68)
  • Canada (5)
  • Japan (1)
  • Europe (33)
    • France (4)
    • Germany (4)
    • The United Kingdom (17)
    • Italy (1)
    • Rest of Europe (7)
  • Asia-Pacific (Excluding Japan) (12)
  • Middle East (2)
  • Africa (2)

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