TMCnet - World's Largest Communications and Technology Community



United States Tech Support Landscape: Trends & Outlook 2018-2023
[September 25, 2018]

United States Tech Support Landscape: Trends & Outlook 2018-2023

DUBLIN, Sept. 25, 2018 /PRNewswire/ --

The "Tech Support Landscape: U.S. Trends and Outlook" report has been added to's offering.

Research and Markets Logo

The growing complexities of modern connected lifestyles and the emergence of IoT products and services have changed the technical support needs of broadband households.

This report examines the ways in which support strategies are evolving to proactively and efficiently address the issues created by adoption of new and emerging connected devices face.

It focuses on measures that ensure consumers experience the promise of their devices and avert the challenges that come with increasing technical complexity.

The report also includes a five-year forecast of the support needs generated by emerging connected devices in the U.S.

Key Topics Covered

1. Report Summary

1.1 Purpose of Report

1.2 Scope of Report

1.3 Research Approach/Sources

2. Market Drivers

3. Device Adoption

3.1 Computing and Entertainment Devices

3.2 Smart Home Devices

3.3 Connected Health Devices

3.4 Other Emerging Devices

4. Device Problems

4.1 Computing and Entertainment Device Problems

4.2 Smart Hme Device Problems

4.3 Connected Health device Problems

5. Use of Professional Support

5.1 Premium Support

5.1.1 Computing and Entertainment Devices

5.1.2 Smart Home Devices

5.1.3 Connected Health Devices

5.2 Support Subscriptions

6. Trends and Outlook

6.1 Service Expansion

6.1.1 In-Home Consultation Services

6.1.2 Setup and Installation Services

6.2 Visibility Solutions for Support Efficiency

6.2.1 Home Network

6.2.2 Video

6.3 Self-help

7. Forecast

7.1 Forecast Methodology

7.2 Forecast

8. Implications and Recommendations

List of Figures

  • Computing and Entertainment Device Data
  • Smart Home Device Adoption
  • Connected Healthcare Device Adoption
  • Emerging Device Adoption
  • Problems Experienced with Consumer Electronics (2014-2017)
  • Device Problems: Computing and Entertainment Devices (2016-2017)
  • Smart Home Devices: Technical Problems Experienced (2016-2017)
  • Leading Smart Home Device Problems (2015-2017)
  • Leading Smart Home Device Problems, Cont. (2015-2017)
  • Connected Medical Devices: Post-Setup Problems (Q2/17)
  • Connected Health Devices: Setup Problems (Q2/17)
  • Consumer Actions to Resolve Technical Problems (2014-2017)
  • Consumer Actions to Resolve Technical Problems (2014-2017)
  • Problem Resolution: Computing and Entertainment Devices
  • Problem Resolution Smart Home Devices
  • Problem Resolution: Connected Health Device Problems (2017)
  • Subscription Technical Support Service Adoption (2012-2017)
  • Technical Support Service Model
  • Premium Support Services Available from Major Brands
  • Subscription Technical Support Providers by Device (2016-2017)
  • Subscription Tech Support Providers by Device, cont. (2016-2017)
  • Smart Home Consultation Services
  • Smart Home Premium Support Services

For more information about this report visit

Media Contact:

Laura Wood, Senior Manager

For E.S.T Office Hours Call +1-917-300-0470
For U.S./CAN Toll Free Call +1-800-526-8630
For GMT Office Hours Call +353-1-416-8900

U.S. Fax: 646-607-1907
Fax (outside U.S.): +353-1-481-1716

Cision View original content:

SOURCE Research and Markets

[ Back To's Homepage ]

Technology Marketing Corporation

35 Nutmeg Drive Suite 340, Trumbull, Connecticut 06611 USA
Ph: 800-243-6002, 203-852-6800
Fx: 203-866-3326

General comments:
Comments about this site:


© 2019 Technology Marketing Corporation. All rights reserved | Privacy Policy