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CommerceHub Announces Active Delivery Management Solution for Enhanced Customer ExperiencesALBANY, N.Y., Sept. 20, 2018 /PRNewswire/ -- CommerceHub, Inc. ("CommerceHub"), a leading distributed commerce network for retailers and brands, announced the availability of Active Delivery Management, an enterprise delivery management solution designed to streamline the last-mile delivery process of large or bulk merchandise via white-glove, curbside or in-home delivery. Built in partnership with Convey, a delivery experience management platform provider, Active Delivery Management allows retailers to provide better customer experiences across an expanded assortment of items that are logistically and operationally complex to deliver. Through Active Delivery Management retailers can leverage a large network of carriers and centralize delivery tracking while providing enhanced visibility and control of the end-to-end fulfillment process, including customer communication, to reduce operational costs and improve customer experience. "With Active Delivery Management, retailers and brands can better capture new revenue growth opportunities in product categories that require complex delivery orchestration, such as furniture, appliances and exercise equipment," said span >Mike Amend, Chief Operating Officer, CommerceHub. "To ensure a positive delivery experience for everything from large format items to small parcels, the solution provides more effective workflows for the management of exceptions, provides real-time insight into individual deliveries and enables proactive communication with customers." Active Delivery Management highlights include:
For more information about the Active Delivery Management solution, please visit here. About CommerceHub View original content:http://www.prnewswire.com/news-releases/commercehub-announces-active-delivery-management-solution-for-enhanced-customer-experiences-300715248.html SOURCE CommerceHub, Inc. |