TMCnet News
NeoNova boosts customer service with CroninRALEIGH, N.C., Sept. 4, 2018 /PRNewswire/ -- NeoNova, a division of NRTC and leader in network technologies and help desk services for regional ISPs, today announced a new partnership with Cronin to add customer service training for affiliates and internal staff. Customer service representatives (CSRs) constantly interact with customers, provide information about products and services, take orders, respond to complaints, offer technical support, and much more. Proper training is crucial to ensuring the best customer experience. NeoNova chose Cronin to teach both their affiliates' CSRs and their own on-staff agents how to better serve customers and how to recognize opportunities to convey additional value. "NeoNova is and has always been about customers first and foremost. Our amazing customer service staff is 100 percent invested in providing the knowledge, care and support they deserve, and we know our affiliates feel the same way," said NeoNova CEO Jason McGinnis. "We are excited to work with Cronin to take that customer experience to even higher levels." NeoNova offers fully-branded customer support that acts as an extension for hundreds of ISPs throughout the country. Whether an affiliate is looking to supplement technical support, expand it to non-peak hours, or completely outsource it, NeoNova's highly-trained U.S.-based call center agents take care of customers just like they would, 24 hours a day, 7 days a week, 365 days a year. Dedicated, experienced agents offer high first-call resolutions, minimized hold times during peaks and outages, reduced call lengths, and the ability to cross-sell and upsell. Cronin provides a variety of expert consulting services to the telecommunications industry, including training, research, marketing, and business planning. "At Cronin, we are a hardworking group of experts obsessed with exceeding expectations and helping clients excel through training, market research, and special projects," said Cronin President Tim Owens. "NeoNova is one of the top organizations in the ISP services market today. We look forward to working with them to enhance the already top-class skill sets of their agents and their affiliates' CSRs." About NeoNova About Cronin View original content:http://www.prnewswire.com/news-releases/neonova-boosts-customer-service-with-cronin-300706264.html SOURCE NeoNova |