[May 29, 2018] |
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Verint Presents "Customer Engagement Excellence Awards" to Holland America Line and Navy Federal Credit Union
Verint®
Systems Inc. (Nasdaq: VRNT), The Customer Engagement Company™,
today announced that Holland
America Line has been named the winner of its 2018 Engage™
Global Customer Conference Customer Engagement Excellence Award in
the "Automate: Optimizing the Workforce" category. Navy
Federal Credit Union also was recognized for its achievements with a
"highly commendable" honor in the category. This recognition spotlights
organizations using Verint (News - Alert) solutions to bring even greater flexibility,
transparency, motivation, mobility and empowerment to customers and
employees. They also deliver personalized, consistent service, great
self-service options, proactive engagement, and easy ways for customers
to provide feedback.
Winner: Holland America Line Holland America Line, part of
Carnival Corporation and an extensive family of travel and leisure
brands, uses a range of Verint solutions to enhance the experience of
its customers and employees alike. With Verint analytics technology, it
gauges process effectiveness and how well staff handle interactions to
ensure customers and employees enjoy smoother experiences. Holland
America Line also uses Verint solutions to analyze calls about customer
experiences on the company website, identifying improvement areas that
in turn yield faster, more effective customer self-service and
significant cost reductions. Verint Workforce Engagement™
tools-including workforce management, quality management and performance
management with custom KPI scorecards-support the work-at-home model for
its Seattle contact center. This makes it possible for the company to
motivate, manage and interact with employees just as if they are working
on site. Overall cost savingsare matched by other benefits, such as a
happier workforce that delivers positive experiences for customers.
Highly Commendable: Navy Federal Credit Union With the
desire to serve its more than seven million members even more
efficiently, Navy Federal Credit Union uses Verint Workforce Management™
to automate what had previously been manual scheduling processes-with
impressive results. The solution has introduced newfound visibility into
staffing levels and expected performance, as well as staffing needs for
expected future growth. As a result, the organization's help desk is
experiencing its lowest wait time since it began measuring the
performance indicator. The credit union also has decreased manual
workload for leadership, decreased agent overtime by 12 percent, reduced
monthly reporting time by 60 percent and increased overall productivity.
Most importantly, it has increased customer satisfaction by three
percent, raising this metric to 98 percent overall.
"We congratulate Holland America Line and Navy Federal Credit Union as
recipients in the 'Automate' category of our annual Customer Engagement
Excellence Awards," says Verint's Ryan Hollenbeck, senior vice president
of global marketing and customer experience program executive sponsor.
"These forward-thinking customers are experiencing how our solutions
increase customer engagement by improving the employee experience and
the role that automation can play in the process. We look forward to
helping these valued partners find new ways to use our solutions to
achieve an even greater return on their investment."
About the Verint Engage Global Customer Conference Engage is
the annual global conference that brings Verint customers, partners and
industry experts together for three days of sharing best practices,
insight and education, as well as solution discovery and peer-to-peer
networking. With themes focused on simplifying, modernizing and
automating customer engagement, it features tracks focused on workforce
engagement, self-service, voice of the customer, compliance and fraud
mitigation. The event is tailored for enterprise professionals across
the many areas of business that help shape the customer
experience-contact center, back-office and branch operations,
self-service, ecommerce, customer experience, marketing, IT and
compliance. Verint Engage 2018 helpsĀ attendees maximize their technology
investments, discover big ideas and bold innovations, share proven
practices and new approaches for today's rapidly evolving business
environments, and provide insight into future innovations for
competitive advantage. Click
here to learn more.
About Verint Systems Inc. Verint® (Nasdaq: VRNT)
is a global leader in Actionable Intelligence® solutions with
a focus on customer engagement optimization, security intelligence, and
fraud, risk and compliance. Today, over 10,000 organizations in more
than 180 countries-including over 85 percent of the Fortune 100-count on
intelligence from Verint solutions to make more informed, effective and
timely decisions. Learn more about how we're creating A Smarter World
with Actionable Intelligence® at www.verint.com.
This press release contains "forward-looking statements," including
statements regarding expectations, predictions, views, opportunities,
plans, strategies, beliefs, and statements of similar effect relating to
Verint Systems Inc. These forward-looking statements are not guarantees
of future performance and they are based on management's expectations
that involve a number of risks, uncertainties and assumptions, any of
which could cause actual results to differ materially from those
expressed in or implied by the forward-looking statements. For a
detailed discussion of these risk factors, see our Annual Report on Form
10-K for the fiscal year ended January 31, 2018 and other filings we
make with the SEC (News - Alert). The forward-looking statements contained in this
press release are made as of the date of this press release and, except
as required by law, Verint assumes no obligation to update or revise
them or to provide reasons why actual results may differ.
VERINT, ACTIONABLE INTELLIGENCE, MAKE BIG DATA ACTIONABLE,
CUSTOMER-INSPIRED EXCELLENCE, INTELLIGENCE IN ACTION, IMPACT 360,
WITNESS, VERINT VERIFIED, KANA, LAGAN, VOVICI, GMT, VICTRIO, AUDIOLOG,
CONTACT SOLUTIONS, NEXT IT, OPINIONLAB, ADTECH, TERROGENCE, SENSECY,
VERBA, EG SOLUTIONS, NXTERA, CUSTOMER ENGAGEMENT SOLUTIONS, CYBER
INTELLIGENCE SOLUTIONS, VOICE OF THE CUSTOMER ANALYTICS, NEXTIVA,
EDGEVR, RELIANT, VANTAGE, STAR (News - Alert)-GATE, ENGAGE, CYBERVISION, FOCALINFO,
SUNTECH, and VIGIA are trademarks or registered trademarks of Verint
Systems Inc. or its subsidiaries. Other trademarks mentioned are the
property of their respective owners.
View source version on businesswire.com: https://www.businesswire.com/news/home/20180529005058/en/
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