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Syncron Service Cloud Enables Manufacturers to Maximize Product Uptime and Deliver Exceptional After-Sales ServiceATLANTA, April 12, 2018 /PRNewswire/ -- SyncronTM, the leading provider of cloud-based after-sales service solutions focused on empowering the world's manufacturers to maximize product uptime and deliver exceptional customer experiences, today announced the launch of the Syncron Service Cloud, including several major updates to its core service parts inventory and price management solutions. Customers across industries within durable goods manufacturing, including industrial and heavy equipment, automotive and aerospace, are increasingly demanding high levels of product uptime. These pressures, combined with fluctuating revenue and diminishing profits from new product sales, are leading many manufacturers to optimize the margin-rich after-sales service side of their businesses to unlock alternate revenue and profit opportunities. Recent studies from multiple third-party research organizations suggest that after-sales service is increasingly strategic to manufacturers' long-term financial performance. A McKinsey & Company study suggested upwards of 15 percent of manufacturing companies' total revenue comes from service, while a Bain & Company report suggested service averages a gross margin of 39 percent, which is much higher than margins on most new products (27 percent). The Bain & Company study also revealed manufacturing companies' service business grew by nine percent annually, compared to a five percent growth rate captured on the product side of the business. The Syncron Service Cloud offers a fully integrated solution stack for the optimization of the service supply chain. Syncron recognizes that after-sales service functions as a key competitive differentiator and revenue driver, and is exclusively focused on delivering solutions that solve some of the world's most complex after-sales service challenges. "The world is changing at a rapid pace, and a big part of this change includes evolving customer expectations," said Erik Lindholm, Head of Product Strategy at Syncron. "Today's customers expect their equipment to always be up and running. To meet these rising expectations, manufacturers must move from the traditional, transactional, break-fix model of service to a subscription-based model focused on maximizing product uptime. This requires moving beyond the status quo and investing in technologies and human capital that enable manufacturers to increase brand loyalty and improve financial performance." In addition to the launch of the Syncron Service Cloud, the company made several notable enhancements to its Syncron InventoryTM and Syncron PriceTM solutions, including significant performance improvements that cut processing times in half while increasing data volume by 3.5x. Other updates include: Syncron Inventory™
Syncron Price™
Additionally, the Syncron Service Cloud recently received the Skyhigh CloudTrustTM rating of enterprise-ready cloud services. Skyhigh Enterprise-Ready cloud services fully satisfy the most stringent requirements for data protection, identity verification, service security, business practices and legal protection. The Skyhigh CloudTrust came on the back of a successful ISO27001 certification, further strengthening Syncron as one of the most trustworthy and reliable solutions in the industry. "It's more important than ever for manufacturers to adopt business practices and technologies that not only positively impact revenue and profit, but also the overall customer experience," added Lindholm. "As the demand for more advanced service business models and product uptime increases, Syncron is well positioned to enable the world's largest manufacturers to capitalize on this massive opportunity." Leading brands like ABB, Atlas Copco, Brother, Electrolux, Hitachi, JCB, Mazda, Motor Coach Industries, Perkins and Volvo trust Syncron for their after-sales service needs. To learn more about Syncron and its solutions, visit syncron.com. About Syncron View original content:http://www.prnewswire.com/news-releases/syncron-service-cloud-enables-manufacturers-to-maximize-product-uptime-and-deliver-exceptional-after-sales-service-300628958.html SOURCE Syncron |