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'Genesys Predicts 2018' Live Streaming Event Reveals the Future of Customer ExperienceSAN FRANCISCO, Nov. 16, 2017 /PRNewswire/ -- Genesys® (www.genesys.com), the global leader in omnichannel customer experience and contact center solutions, is hosting a three-hour live streaming virtual event in North America on December 6 to explore the emerging technologies and trends in artificial intelligence (AI) that are impacting the way businesses engage with customers and employees. Participants will get a glimpse of the future of customer experience without needing to leave their offices! Genesys Predicts 2018 will show attendees how business can apply technologies — such as chat bots, personal assistants and machine learning — to meet consumer expectations for easy, hyper-personalized service on any communication channel, while balancing the need to keep employees on-board and engaged. This live event is ideal for anyone responsible for improving the customer journey, including roles in contact center, marketing and business operations, for organizations ranging in size from small to enterprise-level.
About Genesys Genesys® powers more than 25 billion of the world's best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in more than 100 countries trust our #1 customer experience platform to drive great business outcomes and create lasting relationships. Combining the best of technology and human ingenuity, we build solutions that mirror natural communication and work the way you think. Our industry-leading solutions foster true omnichannel engagement because they perform equally well across channels, on-premise and in the cloud. Experience communication as it should be: fluid, instinctive and profoundly empowering. Visit genesys.com on Twitter, Facebook, YouTube, LinkedIn and the Genesys blog. Contacts: Rachel Faulkner Lisa Hawes
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