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Clarabridge Announces Platform Updates for Richer Customer Sentiment Analysis and Enhanced Data InsightsClarabridge, Inc., the leading provider of Customer Experience Management (CEM) solutions for the world's top brands, has announced several key updates to its customer intelligence platform. Building on its industry-leading text analytics engine, these new features make it easier than ever for users to understand how customers are feeling and drill down to root-causes. By getting to the bottom of customer feedback, companies are empowered to close the loop with customers, driving loyalty and positive brand sentiment. Customers expect to be heard and to hear back. Insight from Deloitte shows that customer-centric companies are 60% more profitable compared to companies not focused on customers. However, few businesses have a holistic understanding of the organizational capabilities needed to offer truly exceptional customer experiences and operationalize customer centricity throughout the organization. Clarabridge's (News - Alert) latest enhancements allow users to leverage real-time customer data, powering front-line responders with the insights they need to manage feedback and improve the customer experience. New features include:
"The amount of customer feedback companies face isn't decreasing. According to IDC, in 2020, the world will generate 50 times the amount of data as in 2011 and 75 times the number of information sources. This means organizations must be equipped with the tools and capabilities to meet customers, wherever they are," said Fabrice Martin, SVP of Product Management at Clarabridge. "The customer experience doesn't stop once a company collects data. The ability to process that information and transform it into actionable insight is what will differentiate successful companies. Our most recent product updates are designed to empower CX leaders to improve customer loyalty, reduce operational cost, increase revenue and drive business results to succeed now and into the future." For more information on Clarabridge's Fall Product Platform updates, please visit https://www.clarabridge.com/. About Clarabridge Clarabridge's SaaS (News - Alert) customer experience management solution helps hundreds of the world's leading brands put customer feedback to work. Offering the most comprehensive solution for omni-source listening, accurate customer and text analytics, and real-time, guided action is why leading brands trust Clarabridge to power their CX programs and drive a customer focused strategy. The result: better customer experiences. For more information, visit www.clarabridge.com.
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