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MEGA International: Top 2 Challenges in Business TransformationMEGA International recently asked IT representatives from Fortune 500 companies about the major business transformation issues for their enterprises. Concentration on the customer experience and business architecture were named the highest priorities for successful digital transformation. The company hosted a meeting of vice presidents, directors, managers and chief enterprise architects, all responsible for enterprise architecture initiatives at their companies in the consumer goods, financial services, health care, hospitality, oil & gas and telecommunications industries. MEGA asked the group to outline the primary transformation challenges their companies encounter and the steps they take to meet them. The group pinpointed two overriding digital transformation challenges:
Because companies must be customer-focused today to be market leaders, innovation and agility are key to staying on top of constant market shifts. To get to this position, industry frontrunners usually begin by streamlining IT, which allows them to:
While IT is the foundation for business success today, the group cautioned that transforming IT is only one step in preparing to meet future market challenges. Another necessity is developing business architecture, an overview of the entire company ecosystem … its strategies, assets, processes and risks. From this high level view, an organization can:
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